Fully integrated voicemail systems can increase your business productivity through streamlining communications within your company. It will enable your mobile staff to send, record or retrieve messages 24/7, from anywhere in the world. So whether you’re looking to improve customer service, support your sales team or give HR a quick way to communicate with employees, advanced voice processing systems can provide the right tools for the job.
A system should be able to expand as your business does and not need replacing everytime you increase your staff numbers. With this in mind, the voicemail system we offer is available with 8 to 128 hours of recording time and from 64 to 1,024 mailboxes. There are a myriad of ways that the system can be configured, all of which help increase customer satisfaction by minimising waiting times and reducing misdirected calls.
It isn’t necessarily appropriate for all calls to be redirected to voicemail if the staff member isn’t available. The bespoke system we provide will allow individual extensions to be programmed for voicemail or redirection to another number, ensuring no one slips through the net.
The menu display is straightforward and easy to understand and therefore simple to operate. Features include Caller Name Announcement and Caller ID so you can see who’s calling, while call screening allows you to monitor incoming calls and decide whether to pick it up or leave it to record. You can also record and send messages to internal or external groups and there’s an automatic fax detection and fax routing function – no more listening to beeps.
To find out more about the functionality of the voicemail system and how it can be adapted to work best for you, get in touch.