Telecoms – Introducing ChromeX
Our industry leading unified communications platform is underpinned by a powerful VoIP telephony system, including a range of advanced call handling and management features, alongside video meetings, CRM Integrations, chat, presence, document sharing and more.
All of this can be managed centrally through our secure administration dashboard, and deployed through proprietary mobile, desktop, and web applications.
Our software is also completely Open API to allow you to integrate further.
ChromeX:PulseHD
Our ChromeX:PulseHD applications allows employees to take their communications channels with them wherever they go, however they work, and on whatever device they choose.
We have applications available for desktop (Windows and MacOS), and mobile (iOS and Android), with additional web applications supported by all major browsers, delivering a host of communication and collaboration features within a single, intuitive pane:
SOFTPHONE
DIRECTORY SERVICES
CALL CONFERENCING
VIDEO MEETINGS
SCREEN SHARING
DOCUMENT SHARING
CLICK-TO-DIAL EXTENSIONS
Secure Online Portal
Your secure administrative dashboard is your window into your account and user profiles, and where you will add users and extensions, manage your numbers, configure your call management tools, send bulk SMS messages, and access both wallboards and scheduled reports.
With multi-factor and single-sign-on security options, your information remains protected whilst being accessible from anywhere.
Login at: https://chromex.callswitchone.com/login/
Advanced Call Management
Our solution offers a comprehensive suite of cloud-PBX tools to enable your business to provide a professional appearance while giving customers the best possible experience.
Our drag and drop call routing module offers an intuitive method to build call flows in minutes, leveraging features including IVR menus, on-hold music, call queues, hunt group, call-forwarding, voicemail, time diaries, and more.
SMS Messaging
We offer a comprehensive business SMS feature that enables you to send SMS messages to either individuals or bulk across entire phone books of up to 20,000 numbers, either sending them immediately or using a scheduling tool to build entire campaigns.
Compose messages and view real-time updates of how your message will appear to recipients all from within the Desktop Application or via the Web Interface.
Available on:
- macOS
- GooglePlay
- App Store
- Windows 10
- Linux
Give Microsoft Teams a voice
Provide an enhanced voice solution for your Microsoft Teams users. For businesses who use Microsoft 365 for productivity and collaboration, our solution enables your employees to use Teams desktop and mobile applications to make and receive voice calls without clicking out to other consoles, while making use of our full range of features.
Best of all, Teams users sit within your solution seamlessly alongside users who prefer to make use of our proprietary applications or desk phones – meaning genuine endpoint flexibility.
Make External Calls From Teams
Make and receive external calls from within the Teams application without the need to switch screens.
Intelligent Call Routing
Enhance experience for inbound callers, with IVRs, call queues, time of day routing, on-hold music, and more.
Resilient Infrastructure
Call traffic is managed on advanced cloud infrastructure with global high-availability, horizontal scalability, and industry-leading resilience.
Cut Telephony Costs
Benefit from our pricing, with no upfront costs, generous call bundles, and unlimited free calling between extensions.
CRM Integration
Key to any unified communications solution is integration with other critical services. Our solution offers contact integration and call logging with the leading CRM platforms, delivering plug-and-play compatibility across Salesforce, Hubspot, Pipedrive, Zoho, Vtiger, Capsule and Copper CRM.
Less common, web-based CRMs are also catered for, offering both ‘click-to-dial’ and ‘screen pop’ functionality, while our Open-API library enables bespoke integrations.
Automated CRM Screen Pop
Enjoy on-the-fly CRM record retrieval whenever a customer calls you – putting all the data you need at your fingertips.
ChromeX Contact Sync
ChromeX can automatically synchronise with your CRM contacts records, always ensuring a single, accurate source of truth.
Click-To-Dial Browser Extension
Turn all the customer phone numbers in your CRM into links you can click on to automatically dial in ChromeX.
Advanced Logging Features
Log every call, duration, timestamp and more with ChromeX advanced call logging directly into your CRM customer record.
Compliance based
Call Recording
We offer native cloud-based call recording, offering a 90-day rolling archive of your calls, complete with secure data centre storage, as well as integration to leading cloud storage providers should you need to retain copies of your recordings.
If you’re operating in a regulated industry and subject to compliance requirements, such as MiFID II or PCI, we can also offer our cloud-based compliance call recording and analytics platform from CallCabinet.
CallCabinet includes advanced search and retrieval, 256-bit encryption, long-term immutable storage, and payment platform integrationn, delivering the ultimate telephony compliance suite.
ChromeX Backup & Archive
Backup & archive your call recordings, video recordings, and CDR data through seamless integration with leading cloud storage solutions, Azure, Amazon S3, Dropbox, Google Drive & our own ChromeX Backup Solution.
This means that should you require storage of recorded calls longer than our rolling 90-day inclusive storage, you have a broad choice of options without the need to store anything locally, with automatic cloud-sync that ensures your files are securely backed-up without added administrative tasks.
Reporting
& Wallboards
Keep your finger on the pulse of your team’s productivity with our incredible self-management tools! Easily create visually engaging wallboards and generate reports at the touch of a button, then display them on an office TV wallboard. Whether you need instant updates or scheduled reports, our system has you covered.
With a comprehensive array of stats at your disposal, including average wait times and call volumes, you’ll have all the key performance indicators right at your fingertips. This means you can identify missed call opportunities across different departments and ensure your business is delivering top-notch service consistently.
ChromeX Simplified Licencing
We offer a single, comprehensive ChromeX licence that covers all your business needs, including advanced features typically sold separately by our competitors.
Plus, we even include Google’s high-tech text-to-speech greeting feature, so you don’t need to record your own greetings anymore.
If you require any premium services, simply add our Pro license to unlock everything.
- ChromeX Licence
- Unlimited Inclusive Calls
- Pulse Mobile/ Desktop/ Web Application
- 1 Inclusive UK Number
- Call Forwarding
- Time of Day Routing
- Text-to-Speech Greetings
- On Hold Music (not branded)
- Hunt Groups
- Call Conferencing & Parking
- Multi Factor Authentication
- Single Sign On For MS & Google
- Pro+
- Microsoft Teams Integration
- CRM Integration
- Bulk SMS up to 20,000 recipients
- Multi Level IVR menus for Enhanced Call Routing
- Fully Embedded Video Meetings
- Voicemail 2 Email Transcription
- Instant Messaging & File Sharing
- 90 Day Call Recording
- Call Queues with Live Wallboard Analytics
- Contact Centre Tools & Reporting
- Cloud Storage archive Integration
ChromeX Simplified Licencing
We offer a single, comprehensive ChromeX licence that covers all your business needs, including advanced features typically sold separately by our competitors.
Plus, we even include Google’s high-tech text-to-speech greeting feature, so you don’t need to record your own greetings anymore.
- ChromeX Licence
- Unlimited Inclusive Calls
- Pulse Mobile/ Desktop/ Web Application
- 1 Inclusive UK Number
- Call Forwarding
- Time of Day Routing
- Text-to-Speech Greetings
- On Hold Music (not branded)
- Hunt Groups
- Call Conferencing & Parking
- Multi Factor Authentication
- Single Sign On For MS & Google
If you require any premium services, simply add our Pro license to unlock everything.
- Pro+
- Microsoft Teams Integration
- CRM Integration
- Bulk SMS up to 20,000 recipients
- Multi Level IVR menus for Enhanced Call Routing
- Fully Embedded Video Meetings
- Voicemail 2 Email Transcription
- Instant Messaging & File Sharing
- 90 Day Call Recording
- Call Queues with Live Wallboard Analytics
- Contact Centre Tools & Reporting
- Cloud Storage archive Integration
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