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from Chrome Telecom

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UK Support

Our current notifications

You’ll see the latest news and notifications about your service from Chrome Telecom here.

Chrome Web Listings (1st May 2020)

Chrome Web Listings is one single platform for you to add and update all your company information from a simple portal. With one click we publish this information for you on more than 50 online platforms so that your customers can find you everywhere. Besides that, Web Listings will result in more website traffic, phone calls and visitors to your location.

 

Given the recent developments with regards to Coronavirus and the COVID-19 disease Chrome are pleased to introduce a service to help our customers who are currently subscribing and also those who have not yet taken advantage of this valuable business tool which will be FREE OF CHARGE during this difficult time.

You will receive a welcome email that gives you the opportunity to update this information and also unsubscribe.

 

For more information please visit http://www.chrometelecom.co.uk

 

For more details and terms and conditions please contact a member of our Customer Service Team on 03333 212 707 where they will be happy to answer any questions you have.

Price Increase Notification - 1st August 2019

At Chrome Telecom Ltd., we pride ourselves in providing our customers with cost-effective and future-ready services, including hosted voice and SIP trunking services. The UK telecoms industry is going through a major transformation with many fixed-line voice services migrating to hosted voice and SIP-based services following Openreach’s announcement regarding the Public Switched Telephone Network (PSTN) switch off in 2025.

 

As a result, the price of calls in all voice services (excluding calls from mobiles) are regularly increasing as the cost to run legacy network services increases. We review any pricing increases carefully before absorbing or passing these on to our customers, but over the last 12 months we have seen a number of pricing changes from both our fixed line and VoIP providers. After much consideration, we must now unfortunately pass these increases on to our customers.

 

Therefore, from the 1 September 2019, out of bundle calls to all destinations across our fixed line and VoIP services (including but not limited to Hosted Voice and SIP Trunking) will be increased as a flat rate of 5%. Please note this does not impact calls from mobiles. Should you have an inclusive call bundle, please note you’re in-bundle free of charge rate will not be affected.

 

If you’re unsure how these changes might affect you or to discuss your account, please call one of our specialist advisors on 03333 212 707 or email cs@chrometelecom.co.uk

Covid 19 business support

Dear Customer

 

The Coronavirus crisis is evolving quickly and affecting every business.  We are continually working closely with all our key suppliers and industry bodies to seek ways in which we can support you, Our customers. We wanted to take the opportunity to ensure that you have access to the information on the Chancellor’s business support packages announced recently.

 

We are supplying this information as unfortunately at present we are unable to offer any form of payment or deferral breaks for the services you currently have with Chrome whether that be for Telephony, Data Connectivity, CCTV, Maintenance or any related services.

 

The UK Government has introduced a wide range of packages to help businesses such as yours (and ours) so that you can meet your obligations particularly with regards to essential business continuity services such as the telecoms and security sector.

 

Of course, should our suppliers such as BT Openreach, Talk Talk Business, Virgin, BT Wholesale amongst others agree to any business support for the business community then we will be only too happy to pass this onto our customers without delay.

 

However in the meantime we would urge you to keep paying your invoices to avoid suspension and disconnection of services.

 

For more information on the help available please download our Covid 19 business support briefing:

 

Download the Covid 19 PDF

 

During this challenging period, we are doing our best to keep our people safe and to provide the best possible service we can to you, our customers. We’re  sure that by working together we can all get through this difficult time and build even stronger businesses in the future.

 

Yours sincerely,

 

The Chrome Telecom Team

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