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Automate Processes and Save Time

Gain In Depth Business Insights

Receive Instant Caller Info

Enhance your team’s productivity

PHONE-LINK is designed to integrate Chrome’s Cloud platform with your existing CRM which allows your staff to control their desk phones from within an app they already use. Add click-to-dial functionality to your PC and integrate with your CRM’s database to enable screen-popping features and time-saving automation.

 

Get in touch with Chrome today to discuss how PHONE-LINK can help you streamline your staff’s workflow.

Let our experts help you find the right solutions for your business.

Statistics & Analytics for every metric

iCall Suite is a hugely powerful app that integrates directly with Chrome’s Cloud system to provide enterprise-level reporting and analytics. Particularly useful for multi-site businesses, iCall Suite gives complete transparency of your call stats. Over 100 continuously monitored metrics can be displayed on a personally customised wallboard, and a comprehensive suite of analytics tools identifies trends and projects these into the future to predict tomorrow’s needs.

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Streamline your workflow

iCall Suite and PHONE-LINK have proven track-records for adding value and simplifying work in many industries. Improving customer contact and conversion rates is key for any business to succeed. PHONE-LINK shows its real value when used by front-line staff. Automatically reporting on any missed calls and making outbound calling a breeze, PHONE-LINK will transform your contact rates.

 

Managers and shift leaders love the analytics and projections iCall Suite provides. By taking the guesswork out of shift planning, iCall Suite allows for more intelligent and streamlined staffing. With screen popping enabled, your customers will love that your staff know who they’re talking to every time. Greet your callers by name and recall details from previous conversations to give them the confidence to convert from a caller to a customer.

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