Whether it’s working remotely, automating various parts of your operation, or adopting new ways to keep customers happy, we’re all getting to grips with new business processes.
Implementing change within a business is a challenge at the best of times but trying to make lasting improvements whilst working remotely can be especially challenging.
It’s now more important than ever to keep an eye on your business. With team members working across so many different environments and locations, it’s becoming increasingly difficult to get a clear picture of what is going on each day.
Thankfully, new technology is emerging that allows gives us insights into everything from staff performance to customer satisfaction and even the security of our offices. In this blog we’ll explain how you can customise your business communication system to support remote working.
Call Analytics – Monitor performance and support your staff
One of the biggest challenges when working remotely is that without the right technology, you won’t have a reliable way of knowing how well your team is performing. A call analytics service can help.
An analytics platform can send you customised reports on a basis that suits you, daily, weekly, or monthly. These reports let you know all the crucial information, including which teams are handling the most calls, which customers calls might have been missed and need a follow up and can show you which users may need some extra support. Our analytics package gives you the insights you need to better assign resources moving forwards.
This can be enhanced further with call recording. Our call recording service unobtrusively records calls and stores them in a remotely accessible cloud database. From here just sort calls by user and quickly get visibility of how your customer service is performing.
Collaboration software – Organise your team
Many people believe that collaboration is hindered by working remotely. It’s true that you might not be able to access that coffee machine chat, but you can still collaborate with your team in an organised or even in a spontaneous way.
Our unified communications platform distils the office environment into a single app. Your colleague’s contact details are available at your fingertips from any device. There’s also a presence system that shows who is online, who’s away from their workspace and who is busy on a different call. From here you can quickly send a message to any of them, following up with a call, or even escalating to a video conference on an ad-hoc basis.
Similarly, you can stay organised with UC. It integrates alongside a variety of scheduling and productivity services, such as Microsoft Outlook. This allows you to book in meetings alongside colleagues or even third-parties. We recommend hosting staff meetings with your remote workers on a regular basis in order to create a welcoming and supportive work environment.
CCTV – Gain peace of mind
We know that working away from the office can potentially be a stressful experience. If you don’t have clear visibility of your workspace it can be difficult to relax. Our cloud-enabled CCTV service includes remote monitoring, this can give you genuine peace of mind.
We’ve partnered with security provider Hikvision to provide a selection of high-fidelity cameras that can be strategically placed around your site. Instead of grainy black and white displays, these solutions are full colour to give you the clearest picture.
You can view your camera feed from a laptop, tablet or mobile device and it can even be equipped with alerts, that trigger when movement is detected during out of office hours.
Remote productivity services – Always work at your best
Working remotely can be distracting. Whether you’re at home or on the move, there’s often a lot going on or difficulties accessing the services you need. This is where a variety of useful devices and services can seriously come in handy.
The first of these are our noise cancelling headsets. These devices do exactly what they say on the box, they provide a better way to focus on your work while in busy environments. They’re also great for customer service or sales operatives working from home, as it allows them to retain concentration when handling a high number of calls each day.
Being able to reliably get online is also crucial for remote staff. An organised way to manage this process is with our MiFi device. This small device can be plugged into a device of your choice and creates a mobile hotspot that other members of staff can connect to. This means that when a group of staff are working remotely, they can reliably access their work in a more secure way than using public WiFi connections.
Give us a call on 03333 212 707 and we can talk you through a variety of services that can enhance your remote working experience. You are also welcome to fill out our contact form and a member of our team will be in touch with more information!