Running a business is full of ‘extras’ beyond your core service. From accounting to cleaning, there’s always something to think about. If you’re not passionate about these areas, it’s possible for standards to slip. Without the right system, business communication can easily go that way.
From poor connection to background noise, a bad phone system will give a negative impression of your business. It’ll also impact the relationship you have with your customers. If they struggle to reach you, they’ll grow annoyed and impatient. Likewise, if the call cuts out, they won’t be impressed.
Communication is vital to your business. Without communicating how can you create meaningful customer relationships? Introducing a business phone system will lead to more meaningful interactions. A strong connection, clear line and great on-hold marketing will transform these interactions.
If you’re considering setting up a business phone system, then you’ve come to the right place. At Chrome, we’re experts in business communication. Our customers trust us to provide the right products to match their business needs. We give reliable, transparent service and we’re only a call away.
In this blog, we’ll explain the benefits of a small business phone system. We’ll also give you some info on how to set one up – so you’ll see how easy it is!
There’s a solution for every business
Your customers’ experiences will determine their loyalty. There are so many options in every industry for customers to choose from. You need to ensure that your business is the first choice. With incredible products available, why not offer the best possible experience?
A great business phone system isn’t just for large businesses. Smaller businesses are generally able to develop more personalised customer relationships. Your communication system should enable this. No matter the size of your business, you should always be thinking customer first.
Likewise, you don’t have to be office based to need a business phone system. We have customers in a range of industries including health and beauty, garages and even vets! A great customer experience is key to any successful business.
With years of experience, we create tailored systems for our customers in the UK SME Market. No matter your business size or industry, we can provide the right system for you.
Have confidence that you’re using the right products
Recognising a need for a business phone system is the first step. It’s now a good time to think about what you need in your new system. This can vary from your spending budget to the key features you require.
If you’re quickly expanding, you’ll need a system that can grow with you. Likewise, if you’re offering flexibility your system will need to support remote working. At Chrome, we’re experienced in enabling true remote working. With our systems you can easily split your time between home and the office. You just need an internet connection and a plug socket!
If you have a love for technology, then look no further. We can provide you with latest Android-powered desk phones. These high performing models allow you to use your favourite apps from your desk. You can connect to your CCTV system, scroll on social media, and catch up on TV. They’re touch screen, sleek and will look great on your desk.
As well as desk phones, we can provide mobiles, security solutions and broadband. With all your business communication on one bill, you’ll have more time to spend on your business.
Integration and analytics for great customer service
A great system will include integrations and analytics. These applications will work with your phones, providing valuable information. By getting the best out of your system you’ll create better customer interactions.
A favourite feature of ours is call recording. You might be thinking “Why would I need to listen back to previous calls?” Well, call recording can be a great tool for record-keeping, improving staff training and complaint resolution.
Call recording can also be helpful when recording customer details. By listening back to a call, you can ensure that you’ve taken important details correctly. It’s very easy to misspell a name or miss a digit of a phone number, and call recording can prevent this from happening.
With a system from Chrome, we can connect your new business phone system with your existing software, creating a seamless user experience. This includes integration with your Customer Relationship Management system, for more personalised customer service.
An integrated system can also enable effective remote working with the iPECS ONE app. This app works with your phone system and includes call handling, video collaboration and instant messaging. We strongly recommend this as it will enable you to stay connected to your team from anywhere.
We pride ourselves on providing only the best for our customers, and we will work with you to create your tailored solution.
Enabling true remote working
Remote and flexible working are more popular than ever so your communications system should enable you to work from anywhere.
A cloud-based phone system will support hybrid working. You’ll be able to use your phones from home or the office, easily.
Applications such as iPECS ONE are brilliant for remote working. The app will connect with your phone system for a seamless user experience. Features include call handling, instant messaging, and video conferencing.
Remote working can be further enabled through integration with your existing systems. We can provide secure access to your customer details and your files from anywhere. This won’t just benefit your remote workers but any teams regularly out of the office, such as Sales.
How to set up a small business phone system
The process of setting up a small business phone system with Chrome is very simple. We recommend getting in touch with us directly, so that we can assess your business needs. Once we understand your requirements, we can start building your new system.
We’ll visit businesses across the UK from our base in Southampton. Visiting your premises allows us to gain a better understanding of your business needs. With a site survey we can get to know you and your business. Our team will also do product demonstrations, so you know exactly what you’re getting.
Once our agreement has been made, we’ll be back to install your new phone system. A Chrome engineer will visit at a time convenient for you, so that you can plan ahead. Once the installation is complete, you’ll be provided with training and support.
A small business phone system from Chrome Telecom will come with a variety of benefits. From enhanced customer relationships to effective remote working. You can rely on us to provide the right phone system for your business.
If you’re interested in learning more about our product range and services, then get in touch today or fill out our contact form. We have a variety of blog posts detailing the remote working capabilities of our products, as well as tips and tricks for flexible working.