We understand that it can be difficult to choose a new communications provider. You may be holding off switching providers because of concerns that it’ll be time consuming and expensive. We get it. Your time is precious to you, and you may not feel comfortable committing to spending more money right now.
It may seem that there is not a great deal of difference between telecoms companies. This isn’t the case when it comes to service. You’ll get a lot more for your money by choosing a provider that you can trust.
With our honest and reliable approach to telecoms, we’re here to help. This blog will go through the areas that you need to consider when choosing a new provider, to make the process easier to navigate.
Have clearly outlined service level agreements
When signing a contract with a new provider, you’ll want to be certain that you’re getting the level of service promised. This can be made clear through service level agreements. These are commitments made between the provider and the customer defining a specific set of services and technical quality criteria.
At Chrome, we have exceptional response times and if you call in you’ll be quickly connected to our team of experts. In May, 91% of our tickets were closed in under 6 hours! Our service level agreements will be discussed at time of sign up, with details included in your contract.
Look out for signs of how the company treats their staff
Generally, businesses that support their staff will do the same with their customers. Having a look at a provider’s social media accounts and websites can give great insight into the business, and how their staff are treated.
Look out for loyal and long-serving team members who have grown with the business. Staff members who are invested in the business would have been supported and cared for. This will likely be reflected in the way that they treat you. Service continuity and long lasting relationships will be more likely if staff choose to stay at the business.
Length of business operation
A successful business will learn over time what works and what doesn’t, and will make improvements to their products, services, operations, and team.
This June, we’ve celebrated 8 years of Chrome. The business was set up by our Managing Director, Daniel Woodham, and his wife Joanne, in 2014 at their Southampton home. They eventually moved into their first office, also in Southampton, and then into a larger facility in Whiteley, Hampshire.
Our team’s combined experience of over 45 years means that we have a lot of industry knowledge. Each department will offer expert advice to ensure your system meets your business needs, with a dedicated team on hand to support you.
Over the past 8 years we’ve perfected our processes and have built long-lasting relationships with our partners, as well as introducing new products designed to help you grow your business. We’re experienced whilst being small enough to be able to build relationships with our customers, and really get to know you and your business. We know our telephone systems inside and out, and are always on hand to assist with any customer queries.
A loyal customer base
Growing a loyal customer base isn’t something that just happens. It takes time, financial commitment and understanding to build your customer’s trust.
Our customer’s growth is just as important to us as our own. We create solutions to your business communication problems, which come with a range of business benefits supporting your growth.
You can find out a lot about a business by reading their reviews. Why not check out ours? We have over 100 and with an overall 4.8 stars on Google.
Are there systems in place to support good service?
A great business will invest in systems to improve their operations, and support a good service and customer experience.
At Chrome, we recognise the importance of a great CRM system. This is where your customer data is stored and is a lifeline for building great business relationships. We also use a ticketing system so any customer support request is logged as a new ticket. This enables our team to stay organised when dealing with customer requests, and efficiently handle them as needed.
Service customers remotely and physically
Customer support requests vary, so it’s important that your provider can easily adapt to each situation and be able to troubleshoot in a timely manner.
We’re based in Whiteley, and serve customers throughout Hampshire including Southampton, Chichester, Winchester and Gosport. But we don’t just serve the South. We have customers throughout the UK and will happily travel for initial sales appointments, installations and maintenance visits.
With the help of technological advancements, combined with the impact of the pandemic, we’ve introduced a wider range of remote services. This includes remote system diagnosis and system maintenance, as well as remote sales appointments. We’ll always offer the best option for your business, with a commitment to causing as little downtime as possible.
Are they recognised with industry awards and accolades?
When signing up to a new provider it doesn’t hurt to do some research. This can be as simple as checking out their social media, website and reviews. A simple indicator of a businesses’ ability and expertise is industry awards and accolades.
Industry recognition is challenging in the telecoms industry, as there are many businesses all striving to win awards. We’re extremely proud to be recognised by being nominated for and winning several industry awards. These include being named Ericsson-LG’s New Reseller of the Year in 2019. In 2021, we were finalists at the Comms National Awards, and in 2022 finalists at the Comms Dealer Channel Champions Awards.
We hope that you’ve found this blog helpful, and that you’ll follow our top tips when considering your next communications provider. If you’d like to know more about our solutions then reach out to us today and our expert team will be happy to help.