When we think about protecting a workplace, it’s usually preventing injury that comes to mind. With workplace health and safety training often focused on preventing accidents, it’s easy to forget that there are other ways of creating a safer work environment.
From on-site safety to protection from virtual threats, it’s important to consider all aspects of business safety. With the right business communication solution, you’ll have effective tools in place to efficiently handle workplace accidents whilst keeping your business safe.
We’ve put together our top five communications tools to create a safer working environment.
A ‘Man Down’ alarm on your cordless phones
An important part of creating a safer working environment is having systems in place so that you can handle any accidents effectively. Optimising features of your communications system is a great place to start.
At Chrome, we provide cordless DECT handsets with man down alarms. These handsets are provided to members of staff who are normally working on their feet, think a shop floor or a warehouse. The man down alarms on these phones are activated if the phone falls at an unusual angle. This means that nobody is left needing assistance for a long period of time.
If you’re an existing customer of ours with DECT cordless handsets, we can get this set up for you. Just reach out to your account manager and our technical team will be here to help.
CRM integrations for GDPR compliance
GDPR (General Data Protection Regulation) is a set of data protection rules introduced in Europe. They protect consumers by limiting what businesses can do with personal data. Personal data relates to any information which enables you to identify an individual. A business must be GDPR compliant so that they do not breach data protection rules.
Every day your team will be handling personal data, often while using your business communication system. Luckily, a high performing solution, like ours, will have a range of features designed to help you stay GDPR compliant.
A helpful feature is CRM integrations. With your CRM integrated with your phone system, your customers details will show up on-screen as they call in. This means that when you ask for their name and any security questions, you’ll be able to reference this against the details on screen to ensure that you’re speaking with the right person.
Ensuring that you are speaking with the named account holder and that you’re not giving any personal details out to the wrong person is crucial to staying GDPR compliant.
Using call recording correctly
Call recording is a feature that could make or break your GDPR compliance, depending on how you use it.
It can support GDPR compliance by enabling you to listen back to customer calls to check that you’ve correctly recorded their details.
When recording calls, however, you do need to ensure that you’re following best practice. Before a call, customers need to be advised that the call will be recorded. You can do this with automated messaging or by asking your team to state that the call is recorded when handling inbound calls or making outbound calls.
Your system should also make it easy for you to turn off call recording. This is essential for businesses that take payment over the phone. When customers provide their bank and card details over the phone you must pause the recording for GDPR compliance.
If you’re interested in setting up call recording for your phone system, or if you would like to know how to ensure you’re remaining GDPR compliant, reach out to us today.
Secure remote working practices
When considering the safety of your business, you need to remember your remote workers. Remote working has many benefits for businesses and employees, and it’s something that you should consider offering if feasible. However, remote working can come with security risks if effective processes aren’t introduced.
When your team are working outside of the office you need to ensure that they are properly equipped to prevent any data breaches. Luckily, this is an area that we specialise in. If employees are making calls from their personal phones, you won’t be able to check that they are following GDPR and if they are correctly representing your business.
We would recommend introducing cloud-based handsets which can be used anywhere with a plug socket and a good internet connection. We can also provide soft-phone functionality so that your team can make calls from their computers. These options will help prevent your team from contacting customers on their personal phones. This means you can protect staff in the case they face an abusive caller, and generally adds more professionalism to your customer service.
A cloud-based CCTV system
CCTV is our last, but certainly not least, tool to create a safer working environment.
Our cloud-based CCTV systems are an essential tool to create a safer working environment. You can remotely access your camera footage from your mobile devices, meaning that you can check up on your business from anywhere.
A security system will offer protection for your business in terms of insurance if there was ever an intrusion, as well in the case of an accident that risked a team member’s safety. They can also be a good deterrent against crime.
We hope that you’ve found our top five tools helpful. At Chrome, we provide each of these tools and our expert teams can recommend the right systems for your business. Reach out to us today and we can arrange a site visit to get to know you and your business needs.