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Global E-commerce Case Study

Global E-commerce Experts are a fast-growing logistics business specialising in assisting e-commerce sellers based overseas in expanding in the EU. Their expert team offer an end-to-end solution which includes VAT and tax services as well as storage and fulfilment and account management. The Global E-commerce Experts team use their expertise to ensure maximum sales for their clients, and are rapidly growing with facilities in Southampton and Amsterdam.

Global E-commerce Experts were experiencing issues with their previous business communication system, and we wanted to solve these issues with a new, tailored solution from Chrome Telecom.

Their previous system had distracting background noise and a poor, crackling line which affected their customer experience. High-quality customer experiences are critical to business success, something that was mutually understood by Global E-commerce Experts and Chrome Telecom.

We considered the challenges that Global E-commerce Experts were facing with their previous communication system and designed a new solution which would support remote work, synch with their Amsterdam based facility, and could be easily scaled up as they grew.

Global E-commerce Experts’ new solution from Chrome Telecom includes a cloud-based system from Ericsson LG with CRM integration, call recording, and upgraded iPECS handsets.

We caught up with Andy Hooper from Global E-Commerce Experts and our Technical Manager, Matthew Boniface, to find out more about their new solution and how it has supported Global E-Commerce Experts in taking their communication to the next level.

We hope you’ve enjoyed our testimonial from Global E-commerce Experts. If your communication system is negatively impacting business growth and creating a poor customer experience, then get in touch with us today. Our team of experts will listen to the issues that you are experiencing and design a tailored solution to support your business goals.

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