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// Careers at Chrome Telecom

Junior Account Manager

A service-focused Junior Account Manager to look after our customers from their welcome call onwards: check-ins, queries, billing and retention, with commission for every qualified lead you refer to the sales team. Full training and a clear route into account management.
Whiteley, Fareham, Hampshire
Full time
On-site
£26,000 basic salary + commission

About the role

Chrome Telecom is looking for a Junior Account Manager to join our growing team at Whiteley. You’ll look after our customers throughout their time with us. This is a service-focused account management role, not a traditional sales job. You’ll be the friendly, dependable point of contact for your customers. You’ll make sure they’re happy with their services and their queries are dealt with promptly, and see any issues through to resolution.

The role also gives you the chance to earn commission by spotting and referring sales leads. You don’t need to be a salesperson. We’re looking for someone who can build genuine relationships with customers, understand what they need and recognise when our wider team could help.

It’s a good fit if you want a career in account management and customer success without a high-pressure sales role. You’ll build your own customer relationships and become an important point of contact. You’ll also earn extra income by spotting genuine opportunities for our sales team. Previous experience helps but isn’t essential. We’re particularly interested in people with the right attitude, good communication skills and the desire to build a career in account management. If you’re personable, organised, commercially minded and enjoy looking after customers, we’d love to hear from you.

What you will be doing

Making welcome calls to new customers and helping them get started with our services
Carrying out regular check-in calls to make sure customers are happy and supported
Building strong, professional relationships with customers
Handling and resolving customer queries promptly and in a friendly way
Dealing with billing queries and working with internal teams to resolve issues
Managing customer service issues and seeing them through to completion
Spotting internal sales leads and referring them to the right team
Talking to customers about their requirements and identifying where additional products or services may be relevant
Managing settlements and early termination requests in line with company processes
Handling customers who are considering leaving, understanding their reasons and working with the relevant teams to retain the relationship where appropriate
Managing termination requests professionally and accurately
Keeping customer records and account information up to date
Working closely with Sales, Operations, Billing and other internal teams to give customers a smooth experience
Following up with customers to make sure issues and requests have been resolved

What we are looking for

Customer-focused and genuinely enjoys helping people
Confident speaking to customers on the phone and by email
Friendly, professional and approachable
Organised and able to manage several customer queries at the same time
A good listener who can work out what a customer actually needs
Comfortable talking about services and spotting opportunities
Happy to pick up the phone rather than wait for customers to get in touch
Able to deal calmly and professionally with difficult or unhappy customers
A team player who enjoys working with colleagues across different departments
Commercially aware and motivated by the chance to earn commission
Keen to learn and develop account management and customer service skills

Nice to have

Previous experience in customer service, account management or sales support
Experience in telecoms or another customer-facing role

What we offer

£26,000 basic salary
Commission for qualified and referred leads
Full training and ongoing support
A clear route to develop a career in account management
A varied role with genuine customer interaction
Supportive team environment
Develop your commercial and customer relationship skills
Company pension
Company events
Free on-site parking

Job details

Reference
CT-2026-015
Department
Customer Service
Contract
Full time
Working pattern
On-site
Location
Whiteley, Fareham, Hampshire
Hours
Full time, permanent
Salary
£26,000 basic salary + commission
Questions before you apply? Email hello@chrometelecom.co.uk
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You are applying for: Junior Account Manager
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