Phones and IT support for hotels and hospitality
Help callers reach the right team, keep staff contactable, and keep the booking system and guest Wi-Fi behind them running.
Why use Chrome for hotels and hospitality?
As a hotel phone system built for busy venues, ChromeX gives hotels, restaurants and hospitality venues more control over call routes, voicemail, reporting and business numbers.
We’ll understand how your venue works, prepare the setup and train your team. We’ll also remain available when you need help or something changes.
Follow up missed bookings
See which calls went unanswered and give your team the information needed to respond.
Keep staff contactable
Use desk phones, cordless handsets and applications around the way your team works.
Connect several locations
Share call handling across hotels, restaurants, venues or central booking teams.
Calls rarely arrive at a quiet moment
A guest may be checking a reservation. Someone else may be booking a table, asking about an event or trying to reach the duty manager.
At the same time, staff may be checking in guests, serving customers or working away from reception.
ChromeX can help you agree what happens when several calls arrive together.
Your setup may include call queues, ring groups, short call menus, direct numbers, agreed overflow routes, opening-hours rules, voicemail to email and calls shared between locations.
We’ll begin by looking at how calls are handled today.
The aim is to help callers reach the correct team and make enquiries easier for staff to manage.
IT support for hotels and venues
A venue runs on more than its phone line. Guest Wi-Fi, the booking system and the tills all have to work when you’re full, not just when you’re quiet.
Chrome looks after that technology, so your team can look after guests.
Systems that stay available
Bookings, tills and guest Wi-Fi are needed most when you’re busiest. We’ll watch the network and the devices behind them, and sort faults before a service is affected.
Guest Wi-Fi that holds up
Guests judge you on the Wi-Fi. We’ll design coverage that reaches the rooms and the function spaces, and keep guest traffic separate from your own systems.
Card payments and guest data
Taking payments and holding guest details both carry obligations. We’ll handle backups, staff security training and the access controls your card provider asks about.
Help callers reach the right team
Hospitality businesses often handle many types of call through the same main number.
A short menu can help direct callers to reservations, reception, restaurant or bar bookings, events and conferences, housekeeping, accounts or a particular venue.
Keep the choices simple.
A caller should not need to hear every department before reaching the booking team.
Some venues may prefer all calls to reach reception. Others may use a central reservations team or send event enquiries directly to a coordinator.
We’ll build the routes around the process you agree.
Outside opening hours, callers can hear a clear message and leave a voicemail for the relevant team.
Messages can be sent to an agreed email inbox so they are easier to find and follow up.
Reservations
The calls that bring in bookings.
Restaurant and bar
Table bookings without going through reception.
Events and conferences
Enquiries reaching the team who handle them.
Housekeeping and accounts
Internal routes kept off the main line.
Keep staff reachable around the venue
Hospitality staff are rarely sitting beside the same telephone all day.
They may be at reception, on the restaurant floor, checking rooms or preparing an event.
Depending on the role and building, staff may use desk phones, wireless headsets, cordless handsets, desktop applications, mobile applications, Microsoft Teams or additional ringing or visual alerts.
Cordless handsets can help agreed staff answer and transfer calls while moving around the venue.
Coverage depends on the size, layout and construction of the building. We’ll review the premises before recommending equipment.
Supported applications may also let authorised staff make calls, check voicemail and view recent activity through a computer or smartphone.
The venue’s business number can be shown instead of a staff member’s personal mobile number.
We’ll recommend equipment around each role rather than giving everyone the same setup.
Connect calls with your booking software
Your booking, customer or property management system may already hold information staff need during a call.
ChromeX can connect with supported business platforms.
Depending on the software, staff may be able to see available caller information, open a matching guest or customer record, click a telephone number to begin a call, add call details to a record, and access contacts through both systems.
This can help reception or reservations staff find useful information while the caller is still on the line.
Functions differ between platforms.
Hotel property systems may also have their own requirements for room phones, check-in, checkout and internal calling.
We’ll check the software and phone setup you use before explaining what is supported.
See which enquiries need a response
A missed call could be a room booking, table reservation, event enquiry or guest request.
ChromeX reports can help authorised staff review information such as unanswered calls, the date and time, the number or venue contacted, queue waiting times, call volumes, activity by staff member or team and outbound call activity.
Some reporting setups may also help identify missed calls that have not received an outbound response.
An outbound call does not always mean the enquiry has been resolved.
Your business still needs a clear process for checking missed calls, assigning responsibility and recording when someone has responded.
Reports can also help managers ask useful questions: when do callers wait longest, are booking calls reaching the correct team, are voicemail messages being returned, does reception need more cover at certain times, and could another venue help during busy periods?
The answer will not always be more staff.
A change to a call group, queue or overflow route may help.
Keep guests and customers informed
Clear messages can help callers understand that they have reached the right venue and what will happen next.
Recorded greetings and on-hold messages may share reception or booking hours, check-in and checkout information, restaurant opening times, parking or arrival information, event and conference services, other ways to contact the team, and temporary changes agreed by the venue.
Messages should be brief and useful.
Someone trying to change tonight’s reservation may not appreciate a long advert about next Christmas.
Chrome can help prepare the wording, arrange the recording and add it to the agreed parts of the phone system.
Where supported, business text messages may also help with booking confirmations, arrival information or agreed updates.
Your business remains responsible for the message content, contact permissions and information used.
Give guests Wi-Fi that suits the venue
Guest Wi-Fi is expected in many hotels, restaurants and event spaces.
The right setup depends on the size and layout of the building, the number of guest rooms and public areas, expected numbers of users and devices, the internet connection entering the premises, outdoor areas and separate buildings, and how guest and business access should be separated.
We’ll review the site and explain the equipment and connection needed.
We will not promise coverage throughout the building without first understanding the premises.
Where a guest login collects names, email addresses or other information, your business should decide why it is needed and how it will be used.
Chrome can support the internet connection, Wi-Fi and network equipment through one team.
Connect several hospitality locations
ChromeX can bring staff, numbers and call routes together across hotels, restaurants, pubs or event venues.
Depending on the setup, teams may be able to transfer calls between locations, share busy booking queues, use a central contact directory, manage opening hours through one portal, view reports across selected venues, and keep greetings and call menus consistent.
A central reservations team may be able to answer for several locations.
One venue may also be able to help when another booking team is busy.
We’ll agree how calls should be shared before setting up an overflow route.
Record calls for a clear reason
Call recording may help when a hospitality business needs to check booking details, review a complaint or support staff training.
Recordings should not replace reservation notes or written confirmation.
Extra care is needed where payment card information is taken over the telephone, including anything expected under PCI DSS.
Your business should decide which calls are recorded, who can listen and how long recordings are kept.
Chrome can explain the technical recording and access options. Your payment, legal or compliance advisers should confirm the process your business needs to follow.
Plan for a connection problem
Phone systems, booking platforms and card terminals may all depend on connectivity.
Before the service begins, we’ll discuss what should happen if the main connection becomes unavailable.
Options may include sending calls to another number, selected mobiles or another venue. A suitable backup connection may also form part of the setup.
The right approach will depend on your locations, opening hours and the systems that need to remain available.
Chrome can support your phone system, connectivity, Wi-Fi and business mobiles through one team.
How Chrome helps
A hospitality phone system should suit how your venue runs. This is how we work through it with you.
We understand your venue
We recommend and prepare the setup
We train and support your team
One team for more of your hospitality technology
The phone system is only one part of the technology used across your venue.
Chrome can also support internet connectivity, guest and staff Wi-Fi, business mobiles, managed IT, Microsoft 365, cyber security, and CCTV and access control.
This gives your business fewer suppliers to manage and one team to call when responsibilities overlap.
We’ll make it clear what Chrome supports and when another provider needs to be involved.
Related industries: retail. You can also browse every sector we support.
Connectivity and Wi-Fi
Business internet and the network your site runs on.
Business mobiles
Handsets and tariffs managed alongside your phone system.
Managed IT and Microsoft 365
Day-to-day support for devices, accounts and licences.
Cyber security and CCTV
Protection for your data and your premises.
Hospitality phone systems FAQs
Common questions we hear from hospitality businesses about phone systems.
Which hospitality businesses can Chrome support?
Chrome can discuss a phone system for hotels and wider hospitality technology for restaurants, pubs, bars, event venues and other hospitality businesses. The right setup will depend on your premises, services and working hours.
Can we keep our existing telephone numbers?
In most cases, existing business numbers can be moved. We’ll check them before the project begins and explain any restrictions or timescales.
Can ChromeX connect with our booking or property management system?
ChromeX can connect with supported business platforms. Functions differ between systems. We’ll check your current software and explain what is available.
Can staff answer calls away from reception?
Staff may be able to use cordless handsets, desktop applications, mobile applications or Microsoft Teams. The right choice will depend on their role and working location.
Can several venues use the same phone system?
Yes. ChromeX can connect staff and call routes across several locations. We’ll agree how numbers, booking queues and overflow calls should work between them.
Can Chrome provide guest Wi-Fi?
Yes. We can review your premises, internet connection and expected use before recommending a Wi-Fi setup. Coverage and capacity will depend on the building, equipment and connection available.
How many bookings are sitting in missed calls?
A guest may ring while reception is checking someone in.
A restaurant booking may arrive while the front-of-house team is serving customers.
An event enquiry may be left in an inbox without a clear owner.
Chrome can review your call routes, software, Wi-Fi, reporting and wider technology setup.
You’ll receive clear recommendations based on how your venue works.