Phones and IT support for technology companies
A client needs an update. A sales demo is starting. A support request needs a technical specialist.
Why use Chrome for technology companies?
That person may be in the office, at home, visiting a customer or working from another location.
ChromeX helps your team make and receive business calls through computers, mobiles, desk phones and Microsoft Teams.
Chrome can also support your connectivity, business mobiles, IT and cyber security. Your team has one place to start when something needs sorting.
Route calls clearly
Send new enquiries, support requests and account questions to the team best placed to handle them.
Support different working locations
Give office, remote and mobile staff access to the same business phone system.
Connect calls with customer information
CRM connections can help staff recognise callers and keep a clearer record of contact.
Keep technical people focused
Your developers, engineers and internal IT team should not become the unofficial phone support desk.
Give sales, support and account teams a clear route for calls
Technology businesses often have several ways for customers to get in touch.
A new prospect may need sales. An existing client may need support. A partner may need a project manager. A supplier may need finance.
ChromeX can help your business answer through computers, mobiles, desk phones or Microsoft Teams, route calls by team, number, location or opening hours, place callers in a queue when staff are busy, send unanswered calls to another person or group, deliver voicemail messages to an agreed email address, and review missed calls and call activity.
We’ll look at how enquiries move through your business before recommending the setup.
This includes which team handles each type of call, how urgent requests are treated and what happens when a specialist is unavailable.
Call routes can be changed as teams, opening hours and responsibilities change.
Available features depend on the ChromeX licence, applications and services included in your setup.
New enquiries
Prospects reaching sales without a queue.
Existing clients
Support calls identified and routed quickly.
Project and partner calls
Reach the person managing the work.
However people work
Computers, mobiles, desk phones or Microsoft Teams.
IT support for technology companies
Your own team builds the product. Someone still has to look after the laptops, the accounts and the office network, and it shouldn’t be your engineers.
Chrome takes the internal IT off their desk, so they can stay on the roadmap.
Systems that stay available
Laptops, accounts and the office network are needed by everyone, every day. We’ll watch them and sort faults before someone loses a morning to it.
Internal IT off your engineers
Your developers didn’t join to reset passwords. We’ll take starters, leavers, devices and day to day questions, and leave your team on the product.
Security your customers ask about
Your customers audit you before they buy. We’ll handle backups, staff security training and access controls, and keep the evidence you need for a security questionnaire.
Give every team the same route for business calls
Technology companies often have staff spread across offices, homes and customer sites.
ChromeX mobile, desktop and web applications allow people to make and receive calls through the company phone system.
They can present a business number, check voicemail and transfer a caller to another team.
This reduces the need to share personal numbers and keeps business calls within the wider company setup.
Staff using ChromeX applications, desk phones and Microsoft Teams can remain part of the same call routes and groups.
Someone working from home can transfer a customer to a colleague in the office. A consultant visiting a client can return a call using the company number.
The location changes. The customer’s route into your business does not have to.
Microsoft Teams calling
Staff who spend much of their day in Microsoft Teams can use it to make and receive external business calls.
They can remain part of the same ChromeX setup as colleagues using another application or device.
Not every team member has to work in the same way. Some may prefer Teams. Others may need a desk phone, headset or mobile application.
We’ll review the roles involved and recommend a sensible setup for each group.
Chrome can also help organise business mobile devices and allowances for consultants, engineers and account teams working away from the office.
Put useful customer information in front of your team
Your CRM may hold the information used by sales, support and customer success teams every day.
Connecting it with ChromeX can reduce manual updates and make useful details easier to find.
Depending on the CRM, staff may be able to recognise an incoming caller, click a telephone number to start a call and add call activity to the customer record.
ChromeX connects with several CRM platforms, including Salesforce, HubSpot, Pipedrive and Zoho.
Other functions can include contact syncing, call history, voicemail details and access to recordings.
Need ChromeX to work with another web-based system? We’ll check the available connections and explain what information can be shared before recommending further work.
Understand what happens when clients call
Call information is useful when it helps someone decide what to change.
ChromeX can help managers review incoming and outgoing call volumes, answered, missed and abandoned calls, queue activity and wait times, busy periods, activity across agreed users or teams, and call recordings and customer history.
Reports can help sales and support managers see when demand is highest, where clients are waiting and whether a call route needs attention.
Live wallboards can show current information such as calls waiting, available staff and average wait times.
The aim is not to give your team another dashboard to admire. It is to make useful information easier to see and act on.
Call recording
Calls may include project details, support instructions, contract discussions or an agreed change.
Recording can help authorised staff check what was said, review a complaint or use an example during training.
Your business remains responsible for deciding which calls should be recorded, who can access them and how long they should be kept.
We’ll explain the recording, storage and reporting options included in the proposed setup.
Give cloud-based teams a suitable connection
Cloud platforms, Microsoft Teams, video meetings and internet-based calls depend on the connection underneath them.
A slow or unsuitable connection can also interrupt access to customer systems, shared files, development tools and Microsoft 365.
Chrome can review the connectivity available at your offices and other working locations.
This may include business broadband, leased connections, workplace Wi-Fi, mobile data services and backup connectivity.
We’ll consider the number of users, expected demand and the services that rely on the connection.
Where backup access is included, we’ll explain how it works and which parts of the setup it is intended to support.
The broadband going down is rarely anyone’s idea of a productive afternoon. A little planning can make the response much clearer.
Keep phone administration off your technical team's list
A technology business may already have developers, engineers or an internal IT team.
That does not mean those people should spend their time adding phone users, changing mobile contracts or chasing connectivity providers.
Chrome can manage agreed services or work alongside the people you already have.
This might include phone administration, user changes, Microsoft 365, devices, connectivity, helpdesk support or cyber security.
Your team keeps control of the areas it wants to manage. Chrome takes responsibility for the agreed work around it.
Responsibilities and support routes will be documented before the service begins.
This gives technical staff more time for client work, product development and the jobs they were hired to do.
One Chrome team for your wider technology
Your phone system does not work in isolation.
It relies on connectivity. Staff need suitable devices, accounts and access. Remote teams may need Microsoft 365, business mobiles and suitable cyber security controls.
Chrome can help with business phone systems and mobiles, connectivity and workplace Wi-Fi, managed and co-managed IT, Microsoft 365, cyber security, CCTV and access control, and workplace technology.
Bringing these services together can reduce the number of suppliers your team needs to manage.
It also gives you a clearer place to start when a problem involves more than one service.
We’ll document what Chrome looks after and where your internal team or another provider remains responsible.
Related industries: professional services. You can also browse every sector we support.
How we get your teams connected
A technology company phone system should fit the tools you already use. This is how we work through it with you.
Understand how your business works
Review your current setup
Plan and prepare the change
Train and support your team
Technology phone systems FAQs
Common questions about phone systems for technology companies: routing sales and support, Microsoft Teams calling and CRM connections.
Can staff use Microsoft Teams for external calls?
Yes. Microsoft Teams users can make and receive external calls while remaining part of the wider ChromeX phone system. The available functions will depend on the agreed setup.
Can ChromeX support remote and hybrid teams?
Yes. Staff can use ChromeX applications to make and receive business calls from suitable working locations. They can remain part of the same call groups and routes as office-based colleagues.
Can ChromeX connect with our CRM?
ChromeX connects with several CRM platforms, including Salesforce, HubSpot, Pipedrive and Zoho. The available functions differ between systems. We’ll check your CRM before recommending a connection.
Can ChromeX connect with our own software?
Connections with other web-based systems may be possible. We’ll first check whether an existing connection meets the requirement and confirm what information needs to move between the systems.
Can calls be recorded and reported on?
Call recording and reporting are available through selected ChromeX licences. Reports can include call volumes, missed calls, queue times and activity across agreed staff or teams.
Can Chrome work alongside our internal IT team?
Yes. Chrome can take responsibility for agreed areas while your internal team continues to manage the rest. Responsibilities and support routes will be agreed before the service starts.
Make it easier for clients to reach the right team
Calls may be reaching the wrong people. Remote staff may be using separate systems. Your technical team may be spending too much time managing suppliers.
We can review your phone system, connectivity and wider technology, then explain the available options in plain English.
You’ll receive a practical recommendation based on the way your technology business works.