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// service status

Is your phone system working?

Check the live status of your Chrome phone system, apps and portal.

We check every minute, so you can quickly see if there’s a known issue.

Call 03333 212 707 if you require any assistance or need to report a fault.

Rated 4.9 on Google Reviews   |   Phones, IT, connectivity and security
A Chrome Telecom advisor takes a call at her desk
Kallum from the Chrome Telecom team
// live status

How things are running right now

The status below comes straight from the platform that runs your calls, apps and portal, checked every minute, with the last 90 days of incidents underneath. If you’re seeing a problem that isn’t listed here, call us on 03333 212 707 and we’ll look into it.

Planned maintenance is under way

Last checked at 05:13, UK time. This page refreshes itself every minute.

Services

How each part of the platform is running, and the last 90 days of incidents.

  • Calls and phone system

    Inbound and outbound calls, handsets and call routing.

    Running normally

  • Phone system portal

    The online dashboard for managing users, numbers and call flows.

    Running normally

  • Mobile app

    The softphone app for iPhone and Android.

    Running normally

  • Desktop app

    The softphone app for Windows and Mac.

    Running normally

  • Cloud platform

    The cloud infrastructure the phone platform runs on.

    Running normally
  • No incidents reported
  • Minor incident
  • Major incident
  • Planned maintenance

Current incidents and planned maintenance

Maintenance

Scheduled maintenance for desktop softphone applications

Planned for Today, 19:00 to Today, 22:00 · Scheduled · Affected: Desktop app

  1. Scheduled

    Please be aware that we are performing critical updates for our customer softphone applications within a scheduled maintenance window, to ensure sufficient roll out of the new version across our end users.

    18 October 2026, 19:00 PM BST – 18 October 2026, 22:00 PM BST

    We do not anticipate any impact to end users during this time, and all other services such as voice calls and portal access will remain unaffected.

    If you have any queries related to this planned work please reach out to support@nebulacloud.com.

Incident history

The last 90 days. Open an entry to see the updates as they were posted.

September 2026

Minor
Issues with inbound and outbound calling

Started 11 Sep, 15:15 · Open for 1 hour 57 minutes · Resolved · Affected: Calls and phone system, Desktop app

  1. Post-incident review

    On the afternoon of Friday 11th September, Google Cloud (GCP) confirmed an infrastructure issue causing latency and packet loss. This resulted in one of our core databases resetting itself, disrupting calls for a brief period. Service was fully restored within 16 minutes of identification of the issue.

    Over the weekend, we reconfigured the database so calls are prioritised during initialisation. These changes remove the risk of recurrence in these circumstances.

  2. Resolved

    This incident has been resolved.

  3. Fix in place, monitoring

    We have seen all traffic return to normal and are monitoring all services closely.

  4. Fix in place, monitoring

    A fix has been implemented and we are monitoring the results.

  5. Cause identified

    The issue has been identified and we are working on a fix.

  6. Investigating

    We are continuing to investigate this issue.

  7. Investigating

    We are currently investigating this issue.

Live data from our hosted platform partner's status feed. Incident updates are shown as their engineers posted them. Times are UK time.

Something not working?

Call us

The quickest way to reach us. Our office hours are Monday to Friday, 8:30am to 5:00pm.

Have your business name, the site affected and a number we can call you back on ready.

Call 03333 212 707

I need urgent help

Some issues need quicker attention, especially when they stop calls or affect services the business depends on.

Our emergency support page explains what to do, what to send us and which services may have out-of-hours arrangements under your agreement.

View emergency support

Report a problem

Tell us what isn’t working, which service is affected and who we should speak to.

We’ll check it against what the platform is reporting and explain what happens next.

Send us a message

Check your bill or account

Not an outage? For invoices, payments and account changes, the customer portal is the quickest route.

You can also send a billing query and we’ll come back to you during office hours.

Open the customer portal