Is your phone system working?
Check the live status of your Chrome phone system, apps and portal.
We check every minute, so you can quickly see if there’s a known issue.
Call 03333 212 707 if you require any assistance or need to report a fault.
How things are running right now
The status below comes straight from the platform that runs your calls, apps and portal, checked every minute, with the last 90 days of incidents underneath. If you’re seeing a problem that isn’t listed here, call us on 03333 212 707 and we’ll look into it.
Services
How each part of the platform is running, and the last 90 days of incidents.
- Running normally
Calls and phone system
Inbound and outbound calls, handsets and call routing.
- Running normally
Phone system portal
The online dashboard for managing users, numbers and call flows.
- Running normally
Mobile app
The softphone app for iPhone and Android.
- Running normally
Desktop app
The softphone app for Windows and Mac.
- Running normally
Cloud platform
The cloud infrastructure the phone platform runs on.
- No incidents reported
- Minor incident
- Major incident
- Planned maintenance
Current incidents and planned maintenance
No incidents or planned maintenance at the moment.
Incident history
The last 90 days. Open an entry to see the updates as they were posted.
September 2026
MinorIssues with inbound and outbound calling
- Post-incident review
On the afternoon of Friday 11th September, Google Cloud (GCP) confirmed an infrastructure issue causing latency and packet loss. This resulted in one of our core databases resetting itself, disrupting calls for a brief period. Service was fully restored within 16 minutes of identification of the issue.
Over the weekend, we reconfigured the database so calls are prioritised during initialisation. These changes remove the risk of recurrence in these circumstances.
- Resolved
This incident has been resolved.
- Fix in place, monitoring
We have seen all traffic return to normal and are monitoring all services closely.
- Fix in place, monitoring
A fix has been implemented and we are monitoring the results.
- Cause identified
The issue has been identified and we are working on a fix.
- Investigating
We are continuing to investigate this issue.
- Investigating
We are currently investigating this issue.
Live data from our hosted platform partner's status feed. Incident updates are shown as their engineers posted them. Times are UK time.
Something not working?
Call us
The quickest way to reach us. Our office hours are Monday to Friday, 8:30am to 5:00pm.
Have your business name, the site affected and a number we can call you back on ready.
I need urgent help
Some issues need quicker attention, especially when they stop calls or affect services the business depends on.
Our emergency support page explains what to do, what to send us and which services may have out-of-hours arrangements under your agreement.
Report a problem
Tell us what isn’t working, which service is affected and who we should speak to.
We’ll check it against what the platform is reporting and explain what happens next.
Check your bill or account
Not an outage? For invoices, payments and account changes, the customer portal is the quickest route.
You can also send a billing query and we’ll come back to you during office hours.