Put useful call information in front of your team
Your phone system should work with the tools your team already uses each day, not sit apart from them.
Why use Chrome Integrations and Analytics?
ChromeX call analytics and CRM integration connect your business phone system with your existing systems, including CRM platforms, Microsoft Teams, contact directories, storage services and reporting tools. That can help your team recognise callers, update customer records and understand what happens when people contact your business.
We’ll review your current systems, explain the available options and help set them up.
See who is calling
Display available customer information when a call arrives, so your team can begin with more context.
Reduce repeated admin
Supported CRM connections can sync contacts, log calls and place call information alongside the customer record.
Understand missed calls
Use call tracking and reporting to review call volumes, queues, wait times and unanswered calls.
Focus on the figures that matter
Choose the information your managers and teams need, without filling the screen with numbers they will not use.
Connect ChromeX with your CRM
Your customer relationship management system, or CRM, may hold the information your sales, service and account teams use every day.
CRM integration with ChromeX can reduce manual updates and make useful details easier to find during a call. This kind of computer telephony integration, sometimes called CTI, is what lets your CRM and phone system talk to each other rather than working as two separate tools. Depending on the CRM, your team may be able to click to dial straight from a customer record, open the matching record automatically when someone calls, sync contacts between both systems, add call times and durations to customer records, and access voicemail and recording information.
A VoIP CRM integration like this tends to save the most time for teams making a high number of outbound calls, where dialling manually adds up across a working day.
Supported connections include Salesforce, HubSpot, Pipedrive, Zoho, Vtiger, Capsule, Intercom and Vincere.
The available features differ between systems. We’ll check your current CRM and explain what is supported before recommending a setup.
Use ChromeX with Microsoft Teams and your business contacts
ChromeX can work alongside Microsoft 365 so your team can call, find contacts and sign in without moving between separate systems.
Make external calls through Microsoft Teams
People who spend much of their day in Microsoft 365 and Teams can use it to make and receive external business calls, while remaining part of the same ChromeX phone system as colleagues using desk phones or ChromeX applications.
Depending on the setup, Teams users can also use ChromeX call routing, queues, recording and CRM connections.
Keep business contacts together
ChromeX can connect with supported Microsoft 365 and Google contact directories. That makes it easier for people to access business contacts through their chosen ChromeX device or application, and helps them recognise customers when a call arrives without maintaining several separate address books.
Make signing in simpler
Single sign-on lets people use their existing Microsoft or Google account details when accessing ChromeX. This reduces the number of passwords they need to remember and applies your agreed account controls, including multi-factor authentication, alongside your wider cyber security arrangements.
Understand what happens when customers call
Call data is most useful when it helps someone make a decision.
ChromeX call analytics can show how many calls are being answered, which are being missed, how long customers are waiting and which teams are handling the most calls. Reports can be viewed when needed or sent at agreed times, and can be downloaded in CSV or PDF format.
Live wallboards put the same information on a manager’s screen or shared office display, so supervisors can see which people are available and which queues need attention, with alerts set against agreed targets.
This is covered in full on our call tracking and reporting page. What belongs here is how that reporting connects with the rest of your setup: the same call data that feeds a wallboard can also update a CRM record or trigger a Slack notification, which is where integration and analytics meet.
Connect ChromeX with other business tools
ChromeX can pass call information to the other systems your business already relies on.
Storage for call recordings
ChromeX includes a 90-day rolling archive for supported call recording. Where recordings need to be kept for longer, ChromeX can connect with Microsoft Azure, Amazon S3, Google Drive and Dropbox.
Your business remains responsible for deciding what should be recorded, who can access it and how long it should be kept.
Wider business reporting
ChromeX can send selected call information to Microsoft Power BI and Google BigQuery, so you can view call activity alongside information from other departments or systems. The setup depends on the reporting platform and the information your business needs.
Slack notifications
Supported Slack connections can place selected call notifications in agreed channels, including incoming calls, missed calls, call durations and recording availability.
Browser calling
ChromeX browser tools can turn telephone numbers on supported web pages into clickable links, so a click to call starts the conversation without anyone copying a number into another application.
Further connections
ChromeX includes an open application programming interface, known as an API, and webhook tools. These can support further connections with other web-based systems where a standard option is not available. We’ll first check whether an existing connection already meets the requirement before discussing additional work.
How we set everything up
Connecting ChromeX with the rest of your systems follows a clear process from start to finish.
Understand what you need
Check what is supported
Set up and test
Show your team how it works
Review the setup
Useful information without more admin
The clearest measure of a good connection is whether it saves time or helps someone make a better decision.
Read what customers say about Chrome’s communication, support and the people behind the service in our reviews.
ChromeX integrations FAQs
Connecting ChromeX with your CRM, Microsoft Teams and reporting tools raises a few common questions. Here are some of the ones we’re asked most often.
Can’t see your question here? Just ask us and we’ll talk you through it.
Which CRM platforms can ChromeX connect with?
Supported CRM connections include Salesforce, HubSpot, Pipedrive, Zoho, Vtiger, Capsule, Intercom and Vincere. The available functions differ between platforms, and we’ll check your CRM and explain what is supported.
Can ChromeX show who is calling?
Supported CRM and contact connections can match an incoming number with available customer information. What appears depends on the system and how the connection has been set up.
Can our team call through Microsoft Teams?
Yes. Supported Microsoft Teams users can make and receive external calls through Teams while remaining part of the wider ChromeX phone system.
Does ChromeX support click to dial?
Where your CRM supports it, you can click a number in a customer record to start a call, rather than dialling manually. We’ll confirm whether your CRM supports this before recommending a setup.
Can reports be sent automatically?
Supported reports can be scheduled and shared by email, and may also be downloaded in CSV or PDF format. Full reporting detail is covered on our call tracking and reporting page.
Can we keep call recordings for longer than 90 days?
Supported storage connections can be used where recordings need to be retained for longer. We’ll explain the available options. Your business remains responsible for its recording, access and retention policies.
Are your calls and customer information sitting in separate places?
Your team may be updating records by hand, missing useful caller information or struggling to understand what happens when queues become busy.
We can review your phone setup, CRM and reporting needs. You’ll receive a clear explanation of what ChromeX can connect with and which information would be useful to your business.