Business internet that fits the way you work
Your connection may support calls, meetings, cloud applications, payments, customer systems and shared files.
Why use Chrome Business Internet Services?
That makes choosing business internet about more than finding the largest speed on a comparison chart.
Chrome will check what is available at your address and look at how your team works before recommending an option.
That may be business broadband, full fibre or a dedicated leased line. We can also discuss backup access where an interruption would cause a bigger problem.
Start with the working day
You’ll get a recommendation that considers your users, devices, calls, cloud services and file transfers before we discuss products.
Understand the differences
You’ll get broadband, full fibre and leased lines explained in plain English.
Plan for interruptions
Where internet access matters to several parts of the business, we can discuss a second connection or mobile backup.
Get help after installation
Chrome can support the connection alongside your phone system, IT and other agreed services.
Broadband, full fibre or leased line?
Broadband initials are not a business strategy.
The right service depends on what your team needs to do online and what is available at the address. The right connection depends on how your business uses it. These are the options worth comparing.
SoGEA business broadband
SoGEA provides broadband without a traditional phone service on the line.
It may suit offices using email, Microsoft 365, cloud applications, online meetings and a modest number of internet-based phone users.
It can be useful where full fibre has not yet reached the premises.
Full fibre
Full fibre, also known as Fibre to the Premises or FTTP, brings fibre cabling directly to the premises.
It may suit businesses that need more capacity for cloud applications, calls, meetings, files and larger numbers of connected devices.
Leased lines
A leased line provides dedicated, uncontended capacity for your business.
Because it offers symmetric broadband, it also gives the same agreed speed when sending and receiving information, unlike most standard connections.
This may suit organisations that move large files, rely heavily on cloud platforms or depend on online calls and meetings throughout the day. Options range from a smaller ethernet leased line up to a 1GB leased line for larger sites.
Leased line cost is usually higher than standard broadband, and installation can take longer.
Availability, speeds and installation times depend on the address and service. We’ll confirm these before an order is placed.
We will check what can actually be delivered at your address before recommending anything.
Leased line vs broadband: how to decide
The difference is not really about which is better. It is about what your business needs.
Standard business broadband, including full fibre, is shared with other users nearby and usually offers faster downloads than uploads. That works well for most everyday tasks.
An internet leased line is not shared. You get the capacity you pay for, with the same speed in both directions, which matters more for businesses moving large files or relying on cloud systems and calls throughout the day.
Chrome can help you work out which one actually matches how your team works, rather than defaulting to whichever sounds more impressive.
Shared or dedicated
Broadband is shared with others nearby, a leased line is not.
Upload matters too
Broadband favours downloads; a leased line is equal in both directions.
How much you move
Large file transfers and cloud systems change the answer.
What downtime costs
The more the business depends on it, the stronger the case.
How we recommend the right connection
Two businesses with the same number of people may still need very different connections.
One may spend the day using email and cloud documents. Another may run online calls, upload large design files and provide access to customer platforms.
Before recommending a service, we’ll look at the number of users and connected devices, the cloud systems and phone services in use, uploading, downloading and video-meeting needs, the effect if the connection becomes unavailable, expected changes to the team or premises, and availability at the address.
This gives us a clearer picture than choosing on headline speed alone.
We’ll explain the expected performance, installation process, contract and support arrangements before you commit.
Plan another route online
If the main connection stops working, the effect may reach calls, payments, customer service and cloud applications.
A backup connection can give selected services another route online.
This may use another fixed connection or a 4G or 5G mobile service.
The backup may have different capacity from the main connection. It may not be intended to support every device or application at once.
You’ll get help identifying which systems need another route online, then a look at the fixed, mobile or satellite options that may suit the location.
You can find more detail on our 5G Connectivity and Satellite Connectivity pages.
Internet and Wi-Fi are not the same thing
The internet service reaches the premises.
Your workplace network and Wi-Fi then need to carry that connection to the people and devices using it.
A fast internet package will not fix a poorly placed access point, an ageing router or a coverage gap at the far end of the building.
Chrome can review how the connection is distributed across your premises.
We’ll look at the layout, working areas, users and device types.
Where needed, we can also discuss separate access for staff and visitors.
This helps establish whether the issue is the internet service, the internal network or the Wi-Fi coverage.
Plan connections across sites and office moves
Different sites do not always need the same type of internet connection.
A main office may justify a leased line. A smaller branch may be well served by full fibre. A temporary location may need a mobile or satellite option.
Chrome can check availability at each address and help coordinate the agreed services through one team.
We’ll keep a clear record of each location, its connection and how users get help.
Installation times depend on the service and work needed at the premises.
Some broadband orders may use existing infrastructure. Full fibre may need an engineer to bring fibre into the building. A leased line can involve surveys, permissions and additional work.
Before an order is placed, we’ll explain the expected process, timescale, equipment and any site access needed.
Start the conversation early when a connection is tied to an office move or opening date.
Internet, ChromeX and IT through one team
ChromeX and other cloud phone systems use the internet to carry calls.
The internet service, router, workplace network and Wi-Fi can all affect how those calls perform.
Cloud tools, Microsoft 365, shared files and managed devices may also depend on the same connection.
Because Chrome can support your internet, phone system and wider technology, your team has one place to start when something needs investigating.
Chrome can also help with business phone systems and mobiles, managed and co-managed IT, Microsoft 365, cyber security, CCTV and access control, and workplace technology.
We’ll document what Chrome manages and where another supplier remains responsible.
What happens once you get in touch
The right connection depends on how your business actually uses it. This is how we work through it with you.
Understand your needs
Check what is available
Recommend the right service
Plan and support the change
Clear support before and after installation
Choosing the connection matters. Knowing where to get help afterwards matters too.
Read what customers say about Chrome’s communication, support and the people behind the service in our reviews.
What to check before you commit
Common questions about business internet: what affects speed, how installation works and what happens if the line goes down.
Which type of business internet do we need?
That depends on your address, number of users, online systems and the impact if the connection becomes unavailable. We’ll check what is available and explain the practical differences.
What is full-fibre broadband?
Full fibre, also called FTTP, uses fibre cabling all the way to the business premises rather than relying on copper for the final part of the connection.
What is SoGEA?
SoGEA is a broadband service that does not include a traditional phone service on the line. It may be useful where full fibre has not yet reached the address.
What is the difference between full fibre and a leased line?
Full fibre brings fibre cabling directly to the premises and is suitable for many business broadband needs. A leased line provides dedicated capacity for your business and the same agreed speed for uploads and downloads.
Does a leased line come with a static IP?
Static IP addresses are often available with a leased line and sometimes with other business connections. We’ll confirm what is included with your chosen service.
Can Chrome provide backup internet access?
Backup options may include a second fixed connection or mobile access through 4G or 5G. We’ll discuss which systems need another route online and what the backup should support.
How long does installation take?
It depends on the service and what is already at the premises. A SoGEA or full fibre order that uses cabling already in place can often be completed in a few weeks. A leased line usually takes longer, because it may involve a survey, wayleave permissions or street works before anything is installed.
You’ll get an expected timescale confirmed before the order is placed, and updates as the installation progresses. Where the business needs to be working sooner, mobile access can sometimes cover the period in between.
Is your current internet keeping up with the business?
Your team may be dealing with slow uploads, disappointing business broadband speed or a connection that no longer suits the systems they use.
We can check what is available and explain the options without the broadband alphabet soup.
You’ll receive a practical recommendation based on your people, premises and working day.