Use AI with clearer rules and fewer surprises
AI can help your team save time, answer common questions and work with information more quickly.
Why use Chrome for AI Readiness and Governance?
It can also create problems if people use the wrong tools, share sensitive data or rely on answers that have not been checked.
Chrome helps UK businesses review their AI setup before tools are rolled out more widely.
We’ll look at your data, permissions, Microsoft 365 environment, approved tools, user guidance and security settings.
The aim is simple: help your team use AI with more control, less confusion and a clearer idea of what should happen next.
Check what is already happening
Your team may already be using AI tools. We’ll help you understand which ones are in use and whether they are suitable for work.
Review data and permissions
AI can only be as useful as the information behind it, and as safe as the access around it.
Give people clear guidance
Your team needs to know which tools are approved, what information can be used and when to check the output.
Connect AI with your wider setup
Chrome can link AI readiness with Microsoft 365, managed IT, cyber security, phones and other agreed services.
What AI readiness and governance means
AI readiness means checking whether your business is in a sensible position to use AI tools.
AI governance means agreeing how those tools should be used, managed and reviewed.
In plain English, it helps answer questions such as:
Which AI tools are approved for work? What information can staff enter into them? Who can access sensitive files? Are Microsoft 365 permissions too broad? What should users check before trusting an answer? Who owns each AI tool after launch? What happens if the tool gives a poor answer? How will use be reviewed over time?
This does not need to become a huge policy project.
For many businesses, the first step is a practical review of tools, data, people and risks.
AI can move quickly.
Your rules do not need to be complicated, but they do need to exist.
Check what people use, then set simple rules
AI may already be part of your working day.
Staff may use tools to draft emails, summarise notes, create documents, analyse files or answer customer questions.
Some of that use may be helpful.
Some may involve company information being entered into tools the business has not approved, sometimes called shadow AI when it happens without IT’s knowledge.
This kind of review is sometimes called an AI risk assessment, and Chrome can help you understand what is already happening and where the main gaps are.
We can look at which AI tools are being used, which teams are using them, what information they are working with and whether any controls are in place.
From there, we can help you set simple guidance, sometimes described as an AI use policy.
That guidance might cover which tools are approved, what information should stay out, when a person needs to check the output and who to contact with a concern.
The best guidance is the kind people actually read.
The aim is not to stop people using helpful tools.
It is to make sure the business knows what is being used, what is safe to use and what needs clearer rules.
Review Microsoft 365 before Copilot
Microsoft Copilot can be useful when your Microsoft 365 setup is ready for it.
That usually means checking licences, user accounts, SharePoint, Teams, OneDrive, file access and security settings before Copilot is introduced more widely.
This matters because Copilot works with information a user is allowed to access.
If someone has access to old folders, sensitive documents or shared files they no longer need, Copilot may make that information easier to find.
That is useful when permissions are right.
It is less helpful when access has been left too open.
Chrome can help review your Copilot readiness and wider Microsoft 365 environment before licences are assigned.
We can look at permissions, data locations, account security, device management and user guidance.
Not every user may need Copilot on day one.
A smaller test group can help you learn what works before a wider rollout.
Keep data protection and security in the plan
AI readiness is not only about saving time.
It is also about protecting business information and using personal data carefully.
Before using AI tools widely, your business should understand what data may be processed, where it is stored, who can access it and how long it is kept.
This is especially important for AI chat assistants, voice assistants, transcription tools and Microsoft Copilot.
Chrome can help you think through the practical setup.
That may include account security, multi-factor authentication, file sharing, Microsoft 365 permissions, sensitivity labels, retention settings and staff awareness, as part of the wider AI data protection picture.
We’ll also make clear where legal, compliance or specialist advice may be needed.
On UK AI regulation, the UK does not currently have a single AI law in the way the EU has the EU AI Act. UK businesses using AI are instead expected to work within existing rules, including data protection law, alongside guidance from sector regulators. Where a business serves customers in the EU, EU AI Act obligations can still apply based on where the AI’s effects are felt, not just where the business is based. This is a fast-moving area, and Chrome is not a substitute for legal or compliance advice on what applies to your business specifically.
The goal is not to make AI difficult to use.
It is to make sure the useful bit does not create a bigger problem later.
Give people guidance they can actually use
A careful AI rollout needs more than licences and settings.
People need to understand how to use the tools, what the limits are and where to ask for help.
Training does not need to be overwhelming.
It should focus on useful tasks, safe prompts, checking answers and knowing when to involve someone else.
Some tasks should not be left to AI.
Money, contracts, complaints, personal data, HR, customer commitments and sensitive situations all need clear human checks.
For example, AI may help draft a customer reply.
A person should still check that the answer is accurate, appropriate and based on the right information.
AI may help summarise a meeting.
A person should still check the actions before they are shared.
AI may collect details in a chat or phone conversation.
A person may still need to take over when the enquiry becomes sensitive or complex.
This keeps AI in the right role.
It supports the team without pretending the tool should make every decision.
A licence gives someone access.
It does not automatically give them confidence.
AI and your wider technology
AI rarely works well on its own.
It often depends on Microsoft 365, Teams, SharePoint, OneDrive, CRM tools, phone systems, call recording, chat assistants, user accounts, devices and security settings.
Chrome can help you look at the wider setup.
That makes it easier to answer practical questions.
What data can the tool use? Which users need access? Where are outputs stored? Who checks the answers? How does someone report an issue? Which supplier manages each part?
We’ll document what Chrome manages and where another provider remains responsible.
This gives your team a clearer view of how AI fits into the working day.
How Chrome helps
Governance works best when the rules are short enough to follow. This is how we work through it with you.
Understand your current use
Review the setup
Identify the main gaps
Recommend a sensible starting point
Support rollout and review
AI with the setup checked first
AI works best when the data, permissions and people behind it are ready.
Read what customers say about Chrome’s communication, support and the people behind the service in our reviews.
What businesses ask before an AI rollout
Common questions about AI readiness and governance: what to allow, what to restrict and how to keep company information out of the wrong tools.
What is AI readiness?
AI readiness means checking whether your business is prepared to use AI tools in a useful and controlled way. That includes data, permissions, tools, security settings, user guidance and training.
What is AI governance?
AI governance means agreeing how AI tools are used, managed and reviewed. It helps people understand which tools are approved, what information can be used and when a human check is needed.
Why does Microsoft 365 matter for AI?
Many AI tools, including Microsoft Copilot, can work with information stored in Microsoft 365. If permissions, file access or SharePoint structure are messy, that should be reviewed before rollout.
Do we need this before using Microsoft Copilot?
It is a sensible first step. A Copilot readiness review can help check licences, permissions, data access and user guidance before Copilot is introduced more widely.
Is there a UK AI law we need to follow?
This sits under the wider heading of UK AI regulation. The UK does not currently have a single AI Act. AI use is covered by existing law, including data protection legislation, with guidance from relevant sector regulators. If your business has customers or operations in the EU, EU AI Act obligations may also apply. Chrome can help with the practical technology setup; legal or compliance advice on what applies to your business should come from a qualified adviser.
Can Chrome write our AI policy?
Chrome can help with practical user guidance, AI compliance basics and AI-use rules linked to your technology setup, working towards responsible AI use day to day. Legal, regulatory or compliance wording may need input from your own specialist advisers.
Where should we start?
Start by understanding which AI tools are already being used and what information they may access. Chrome can help review the current setup and suggest the next practical step.
Is your business ready to use AI with more control?
Your team may already be using AI, or you may be planning Microsoft Copilot, chat assistants, voice assistants or transcription.
Chrome can help you review the setup before things spread too far or become difficult to manage.
You’ll get clear advice on data, permissions, approved tools, user guidance and the next sensible step.