Make Microsoft 365 easier to use, manage and support

Microsoft 365 often grows gradually.

A business starts with email, then Teams is added. Files move into SharePoint, users create new channels, shared mailboxes appear and OneDrive becomes a home for working files, personal files and the occasional mystery folder.

At the same time, people join, move roles and leave.

Before long, the setup may still work, but nobody has a clear view of how it all fits together.

Common issues include duplicated files, unclear folder ownership, too many Teams, old users with access, unused licences, shared mailboxes without clear owners and documents saved in several places.

Chrome can help bring more order to the setup.

We’ll look at how your people use Microsoft 365 now, then help you decide what should be tidied, documented or changed.

The goal is not to make Microsoft 365 complicated. It is to make it easier to understand and support.

Microsoft 365 licensing can be confusing because different plans, such as Microsoft 365 Business Premium or Microsoft 365 Apps for Business, include different apps, security features and management tools.

Chrome can help review which licences your users have and whether they still fit the way people work.

Some users may need desktop apps. Some may only need web access. Others may need extra security, device management or compliance features. A user who has left may not need a licence at all.

We can also help with user changes, including new starter setup, leaver processes, shared mailboxes, distribution groups, password resets, role changes and access reviews.

Email is still one of the busiest parts of Microsoft 365, so Outlook, Exchange email, calendars and shared mailboxes need clear ownership.

Shared mailboxes are useful for sales, accounts, support, enquiries and admin teams, but someone should know who has access, who checks the mailbox and what happens when a team member leaves.

Chrome can also connect Microsoft 365 email with wider services such as email security, Managed DMARC, signature management and backup.

Teams, SharePoint and OneDrive can make file sharing much easier, but only when people understand how they should be used.

SharePoint is often best for shared team files. OneDrive is usually better for a person’s own work files. Teams brings conversations, meetings and files together, but each Team and channel can also create more structure to manage.

Chrome can help review how your business uses these tools and where confusion may be creeping in.

We can help with file locations, Teams structure, permissions, sharing settings and user guidance. This is especially useful for businesses that have moved from local servers, shared drives or mixed ways of working.

Your team should not have to ask three people where the latest version of a file lives.

A clearer Microsoft 365 setup helps people spend less time hunting and more time getting work done.

Microsoft 365 holds important business information, so account and access settings need regular attention.

Chrome can help review practical areas such as multi-factor authentication, admin accounts, sharing settings, password policies, user permissions and security alerts, drawing on the wider Microsoft 365 security tools available across your licences, such as Entra ID for identity or Defender and Purview where they are included.

The right setup depends on your licences, users and risk.

For example, a director, finance user or admin account may need different controls from a general user. A shared folder may need tighter access if it contains customer, HR or financial information.

This also matters for Microsoft Copilot and other AI tools.

Copilot works with information a user is allowed to access, so broad or untidy permissions should be reviewed before it is introduced more widely.

Chrome can help you understand where the main gaps are and which changes should be planned first.

Microsoft 365 is a cloud service, but your business should still understand how its data is protected and how it can be restored.

Accidental deletion, user error, malicious activity, account issues and retention settings can all affect recovery.

Chrome can help you review backup options for Microsoft 365 data, including areas such as Exchange email, SharePoint, OneDrive and Teams content, where supported by the chosen backup service.

We’ll explain what is included, how restores work, how long backups are kept and what the support process should look like.

We can also help plan and support agreed Microsoft 365 migration work.

A move from another email platform, file server or cloud service needs planning. Users need to know what is changing, permissions may need review, devices may need setup and old systems may need closing properly.

Once the setup is live, users still need help. Chrome can support everyday Microsoft 365 issues through managed IT or co-managed IT, so your team has somewhere to go when email, files, Teams or sign-ins need attention.