Connectivity chosen around the work your team does
Your internet connection may support calls, meetings, cloud applications, payments, files and customer service.
Why use Chrome Connectivity Services?
When it struggles, several parts of the working day can feel it.
Chrome helps UK businesses understand their business broadband and connectivity options, choosing a service based on their people, premises and online systems.
That may include business internet, fibre, 5G, satellite access or help replacing older phone and broadband lines.
Choose around the workload
We’ll look at your users, devices, cloud tools, calls and file transfers before recommending a connection.
Understand what is available
Connectivity options vary by address. We’ll check the location before discussing the most suitable route.
Plan for interruptions
Where internet access is important to the working day, we can discuss backup or alternative connections.
Get one place to start
Chrome can support your connectivity alongside your phone system, IT and other agreed services.
Explore our connectivity services
Different locations and ways of working need different connections.
These pages explain the main services Chrome can help with.
Business Internet
Explore business broadband, full fibre, leased lines and backup options.
You’ll be able to compare the available choices and understand the differences in capacity, installation, cost and support.
Fibre Checker
See which fibre services may be available at your business address.
The results give you a useful starting point. Our team can then help you understand which option suits the work taking place at the premises.
5G Connectivity
Use a mobile network to provide 5G business broadband at an office, site or temporary location.
5G may also provide another route online when used as part of an agreed backup setup.
Satellite Connectivity
Connect locations where suitable fixed and mobile services are limited, using satellite internet built for business rather than home use.
Satellite access may also help temporary sites or premises waiting for another connection to be installed.
PSTN Switch Off
Review older phone and broadband lines before analogue services are withdrawn ahead of the industry-wide switch-off.
We can help identify what is connected, check the available replacements and make responsibilities clear.
Prefer to start with your industry?
Some businesses would rather see how this works in their own sector than pick a service from a list.
Our industry pages cover fifteen sectors, from dental practices and care homes to logistics, retail and construction. Each one starts from the working day rather than the technology.
Start with what your team needs to do online
A small office using email and cloud documents may need something very different from a larger business using online calls, shared systems and regular file transfers.
Before recommending a connection, we’ll look at the number of users and devices, the systems that depend on internet access, upload and download needs, the impact if the connection stops working, and the services available at the address.
Business broadband, full fibre or FTTP may suit many everyday working environments. A leased line or dedicated internet access may be more appropriate for organisations that depend heavily on cloud systems, upload large files or need dedicated bandwidth. 5G or satellite may help in locations where the usual fixed options are limited or take longer to install.
You’ll get the practical differences explained in plain English. Availability, speeds and installation times depend on the address, network and chosen service. These will be confirmed before you commit.
Plan for problems before they happen
If your main connection becomes unavailable, the effect may reach calls, cloud applications, payments and customer service.
A second connection may give selected systems another route online. This could use another fixed service, a mobile network or a different type of connection. The backup may not provide the same speed or capacity as the main service.
You’ll get clarity on which systems matter most, how a changeover works and what your team should expect during an interruption.
A backup plan is much easier to understand before anyone needs to use it.
Make sure the Wi-Fi reaches the people using it
The internet connection reaches the building. The Wi-Fi still needs to reach the right rooms, working areas and devices.
Large offices, warehouses, shops, care settings and older buildings can all create coverage problems.
Chrome can review the premises and help plan access points around the areas that need a connection.
We’ll consider the layout, number of users, device types and the work taking place in each area. Where needed, we can also discuss separate access for staff and visitors.
The goal is not to cover every corner simply for the sake of it. It is to give people access where they are expected to work.
Keep several locations easier to manage
Businesses with several offices, shops, practices or sites can end up with different providers and support processes at every address.
Chrome can review the available services at each location and help manage the agreed connections through one team.
Different sites may still need different answers. A head office may need a leased line. A smaller branch may be well served by business fibre broadband. A temporary site may need 5G or satellite access.
You’ll have a clear record of each location, its connection and how your team gets help.
We can also support upgrades, new sites, contract changes and fault reporting as the business develops.
Check older lines before changing them
Older phone and broadband lines may support more than ordinary calls or internet access.
They can also be connected to alarms, lifts, door-entry systems, payment devices or other equipment.
Before replacing a line, it is important to understand what uses it. Chrome can help identify older services, including any affected by the ISDN switch off or the wider analogue switch off, and check which newer options may be suitable, such as FTTP or SOGEA.
You’ll know what Chrome can manage and where another equipment provider needs to confirm compatibility.
This avoids removing a line before anyone has checked what depends on it.
Give your phone system the right connection underneath it
ChromeX and other cloud phone systems use the internet to carry calls.
The connection, router, workplace network and Wi-Fi can all affect the experience. Chrome can review both the phone system and the connection underneath it.
When a call problem may involve the network, your team has one place to start instead of being passed between providers.
We’ll explain what Chrome manages and when another network or equipment provider needs to be involved.
One Chrome team for your wider technology
Chrome can also help with business phone systems and mobiles, managed and co-managed IT, Microsoft 365, cyber security, CCTV and access control, and workplace technology.
Bringing agreed services together can reduce the number of suppliers your team needs to contact. It also gives Chrome a clearer understanding of the systems that rely on the connection.
We’ll document what we manage and where another provider remains responsible.
Clear advice for an essential business service
A good connection matters. Knowing who to contact when something changes matters too.
Read what customers say about Chrome’s communication, support and the people behind the service in our reviews.
From first conversation to a working connection
Four steps from understanding the work to supporting the service after it goes live.
You’ll know what happens at each stage and what we need from your team.
Understand the business
Check the options
Recommend the right route
Plan and support the change
What businesses ask before they change connection
The questions businesses usually ask when comparing connections, planning a new site or working out what replaces an older line.
Which connectivity service does our business need?
That depends on your address, users, systems and the effect an interruption would have. We’ll check the available options and explain which ones suit the way your team works.
What does the Fibre Checker show?
The Fibre Checker shows which fibre services may be available at the business address. Availability still needs to be confirmed before an order is placed.
When might 5G connectivity be useful?
5G may help temporary sites, mobile teams, harder-to-connect premises or businesses looking for another route online. Coverage and performance depend on the location and local mobile network.
When might satellite connectivity be considered?
Satellite access may help where fixed broadband and mobile coverage are limited. It may also support temporary locations or premises waiting for another service.
Can Chrome help with older phone and broadband lines?
Yes. We can help identify older services, check what uses them and discuss suitable replacement options. Another equipment provider may need to confirm compatibility for alarms, lifts, payment devices or other specialist equipment.
When is the PSTN switch-off happening?
The industry-wide switch-off of older analogue and ISDN lines is currently expected by 31 January 2027, following an earlier delay from the original December 2025 date. Exact timing can vary by exchange and area, and Chrome will confirm the latest position for your business before any changes are needed.
How long does a new business connection take to install?
That depends on the service and the address. A connection that uses a line already at the premises can often be arranged within days. A new fibre installation may need a survey, permissions or street works, which takes considerably longer.
You’ll get the expected timescale confirmed in writing before you commit, and updates once the order is placed. Where a site needs to be working sooner, a mobile or satellite service can sometimes cover the gap.
What happens if the connection stops working?
That depends on what has been agreed for the site. A backup connection can give selected systems another route online, using a second fixed service, a mobile network or satellite access. It may not carry every device or application at once.
Without a backup in place, the fix depends on the fault and the network involved. We’ll explain what your current service covers, what a backup would add, and who your team contacts when something changes.
Can you connect a rural or hard-to-reach site?
Often, yes. Where fixed broadband is limited, slow to install or unavailable, 5G or satellite access may provide a workable route online.
We’ll check what is actually available at the address rather than assuming, and explain the differences in speed, capacity, installation and cost before anything is ordered.
Which connection suits the way your business works?
You may be comparing fibre options, planning a new site or trying to understand what will replace an older service.
We can check what is available and explain the choices in plain English.
You’ll receive a practical recommendation based on your people, premises and the systems that need access.