Cookie Policy
Chrome Telecom Cookie Policy
Last updated 10 November 2026.
This policy explains how Chrome Telecom uses cookies and similar technologies on our website, and how you can control them.
Some cookies are essential and keep the site working. We also count visits with Google Analytics, which you can switch off. Every other cookie is optional, and we only use it if you say yes. You can change your choice at any time from the Cookie settings link at the bottom of every page, or open your cookie settings now.
What cookies are
Cookies are small files a website saves in your browser. They let the site remember things about your visit, such as the pages you looked at or whether you’ve already answered our cookie message. Similar technologies, such as browser storage, work in much the same way, so this policy calls them all cookies.
Some cookies are set by us. Others are set by the companies whose services we use on our site, such as our analytics, live chat and video providers.
How we use cookies
We use cookies to:
- keep our website working securely
- remember your cookie choices
- run our live chat
- understand how people use the site, so we can improve it
- see which businesses visit us and how well our marketing works
The types of cookies we use
Essential. These keep the site working and secure, and remember your cookie choices. They’re always on, because the site can’t work properly without them.
Visit statistics. These let Google Analytics count visits and show us which pages people use, so we can improve the site. Google only uses this information for us. They’re on unless you switch them off in Cookie settings.
Live chat. These let our live chat keep your conversation going as you move between pages. We only use them if you allow them. If you don’t, the chat still works, and only sets them when you open it.
Analytics. These let us see how people move around the site from page to page, and recognise people who come back. We only use them if you allow them.
Marketing. These help us understand which businesses visit our website and how well our marketing is working. We only use them if you allow them.
Measuring visits without cookies
Our analytics also records how people use each page, such as where they click and how far they scroll, without using cookies. If you haven’t allowed analytics cookies, it sets none and treats every page you view on its own, so nothing links your visits together.
If you switch visit statistics off, Google Analytics sets no cookies. It can still receive a basic signal that a page was viewed, with no cookie or ID attached.
Cookies from other companies
Some features on our site come from other companies, such as videos, live chat and analytics. They may set their own cookies once you’ve allowed that type of cookie, or when you use the feature, for example by playing a video. Their own cookie and privacy policies explain how they use that information.
Managing your cookie choices
When you first visit our website, our cookie message lets you accept all optional cookies, reject them or choose by type. Visit statistics stay on unless you switch them off in Cookie settings. You can change your mind at any time from Cookie settings at the bottom of every page. If you turn a type off, we delete the cookies we set for it.
The full list of cookies, who sets each one and how long it lasts is in Cookie settings, under See the cookies.
You can also block or delete cookies in your browser settings. If you block essential cookies, some parts of the site may not work properly.
Changes to this policy
We may update this policy when our website, the tools we use or the law changes. When we do, we’ll change the date at the top of this page.
Questions
If you have any questions about this policy or how we use cookies, email us at hello@chrometelecom.co.uk. Our privacy policy explains how we handle your personal data.