Get to the right team at Chrome
Need help with your phones, IT, connectivity, cyber security, CCTV or access control? This page will point you in the right direction.
Chrome helps UK businesses manage their business technology through one team. That means you can speak to people who understand how your services fit together, rather than trying to work out which supplier to call first.
Speak to Chrome
Our team is available during normal business hours.
Phone: 03333 212 707
General enquiries: hello@chrometelecom.co.uk
Sales enquiries: sales@chrometelecom.co.uk
Office hours: Monday to Friday, 8:30am to 5:00pm
Address: Unit 6, Fulcrum 4, Solent Way, Whiteley, Hampshire, PO15 7FT
For the quickest help, choose the route that best matches what you need.
What do you need help with?
I’m looking for a new service
Speak to us about business phone systems, mobiles, connectivity, managed IT, cloud services, cyber security, CCTV, access control or workplace technology.
We’ll ask a few questions about how your business works, then talk through the most useful next step.
I’m an existing customer and need support
Tell us what is not working, which service is affected and the best person for us to contact.
We’ll review the issue and explain what happens next. For some services, your agreed support route or customer portal may be the best place to start.
I need billing or account help
Use the customer portal where available, or contact the team if something does not look right.
Please include your business name, account details if you have them and the invoice or service you need help with.
I need urgent help
Some issues need quicker attention, especially when they affect services the business depends on.
Our emergency support page explains what to do, what information to send and which services may have out-of-hours arrangements under your agreement.
Send us a message
Use the form below and we’ll make sure your message reaches the right team.
To help us respond, please include your name, business name, phone number, email address, the service you need help with and a short summary of what you need. For support issues, it also helps to include the affected user, site, phone number, device, connection or system.
Please do not include passwords or sensitive security information in the form.
Useful links for customers
Customer portal
Access billing information, service details or portal links where available.
The right portal may depend on the service you use, such as billing, ChromeX, Microsoft 365 or another agreed platform.
Emergency support
Find out what to do when a service issue needs urgent attention.
We’ll explain what information to provide and where out-of-hours support may apply under your agreement.
Refer a business
Know a business that could use clearer technology support?
Send them our way, with their permission, and we’ll explain how the referral process works.
Read our reviews
See what customers say about Chrome’s communication, support and the people behind the service.
The reviews come straight from Google, in the customers’ own words.
Support for your wider setup
Business technology rarely sits in neat boxes.
A call issue may involve your phone system, internet connection, handset, mobile app or user settings. A Microsoft 365 issue may involve a licence, device, password, permissions or security settings. A CCTV or access control issue may involve a camera, door controller, network switch or internet connection.
Chrome supports phones, mobiles, connectivity, managed IT, cyber security, cloud services, CCTV and access control. That gives you one team to start with when something needs checking.
We’ll explain what Chrome manages and where another provider needs to be involved.
Visit our office
Chrome Telecom Limited
Unit 6, Fulcrum 4
Solent Way
Whiteley
Hampshire
PO15 7FT
Please contact us before visiting, so we can make sure the right person is available.
Areas we support. Chrome supports UK businesses across different sectors and locations. Your team may work from one office, several branches, customer sites, clinics, warehouses, shops, schools, care settings or construction sites. We can talk through what is available for your location, including connectivity, mobiles, managed IT, phone systems and security services.
Helpful people who know the setup
The best contact route is the one customers do not have to think about for long. They know who to call, what to send and what happens next.
Read what customers say about Chrome’s communication, support and the people behind the service in our reviews.
Contact FAQs
Quick answers to the questions we are asked most often about getting hold of the right team.
What is the best way to contact Chrome?
Call 03333 212 707 or use the form on this page. For sales enquiries you can also email sales@chrometelecom.co.uk. For general enquiries, use hello@chrometelecom.co.uk.
What are Chrome’s office hours?
Chrome’s normal office hours are Monday to Friday, 8:30am to 5:00pm. Any out-of-hours arrangements depend on your service agreement.
I’m an existing customer. Should I use the form or the portal?
Use the customer portal where your service includes one. The form is useful for general enquiries, but support issues may be handled faster through the agreed support route.
What should I include in a support request?
Include your business name, contact details, the affected service, the site or user involved and a short description of what has happened. Please do not send passwords.
Can I refer another business to Chrome?
Yes, where you have their permission. Use the refer a business page and we’ll explain how the referral process works.
Where do I find my bill?
Billing information is available through the customer portal. See the customer portal page for the link and what to do if something does not look right.
What counts as urgent?
Anything affecting a service the business depends on to operate. Our emergency support page explains what to send and where out-of-hours arrangements may apply under your agreement.
Ready to speak to Chrome?
Whether you need help, a quote or the right customer link, we’ll point you in the right direction.
You may already know what you need, or you may just know what is getting in the way. Both are fine.
We’ll ask what is happening now, what is causing the problem and what your team needs the technology to do. Then we’ll talk through the options in plain English.