Service notices and updates in one place

We understand that everyone is dealing with various challenges, including changes in the global economy. After reviewing our costs and the recent increase in prices from our suppliers, we need to inform you about an upcoming price change for our services. We have tried to avoid this increase for as long as we could.

With the PSTN/ISDN switch off and these products becoming end of life, our suppliers have implemented increases.

All price increases are applied on a like for like basis, meaning that if our price increases by 5p, your price will also increase by the same value.

For further information related to the price increase please read the price increase notice (PDF).

Your January 2026 invoice will reflect the new price. If you would like access to your past invoices you can request access by emailing billing@chrometelecom.co.uk or log in to your billing portal.

If you have any questions, please contact our Customer Service team on 03333 212 707.

In line with Ofcom regulations, consumers, micro enterprises, small enterprises and not-for-profit organisations who subscribe to a telecommunications contract and pay recurring charges such as line rental have the right to exit their contract for the relevant services without paying early termination charges. This right to exit applies only to contracts entered into on or after 23 January 2014, and must be exercised within 30 days of receiving the relevant pricing notification.

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Channel Champions 2025 – Reseller Billing Team | Winner
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Channel Champions 2025 – Reseller Sales Support Team | Winner
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Channel Champions 2025 – Reseller Billing Team | Finalist
Shortlisted for continued excellence and performance within reseller billing.

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We are writing to inform you of a necessary forthcoming price increase to your Chrome services. Please be assured we have made every effort to delay this increase for as long as possible.

Effective from 1 April 2025, Chrome Telecom Limited will adjust your monthly recurring charges in line with the Consumer Price Index (CPI) plus 3.9%. Chrome uses the CPI figure published by the Office for National Statistics, which was 3.9%, plus 3.9%, resulting in a total increase of 7.8%.

Your new pricing will be reflected in your April 2025 invoice and can be viewed in your Chrome online account platform after that date, where you can also view previous invoices.

Please see our terms and conditions, in particular point 10.13, for any clarification regarding this increase.

If you have any questions, please call our Customer Services team on 03333 212 707.

We understand that everyone is dealing with various challenges, including changes in the global economy. After reviewing our costs and the recent increase in prices from our suppliers, we need to inform you about an upcoming price change for our services. We have tried to avoid this increase for as long as we could.

With the PSTN/ISDN switch off and these products becoming end of life, our suppliers have implemented increases.

All price increases are applied on a like for like basis, meaning that if our price increases by 5p, your price will also increase by the same value.

For further information related to the price increase please read the notification of increase (PDF).

Your February 2025 invoice will reflect the new price. If you would like access to your past invoices you can request access by emailing billing@chrometelecom.co.uk or log in to your billing portal.

If you have any questions, please contact our Customer Service team on 03333 212 707.

In line with Ofcom regulations, consumers, micro enterprises, small enterprises and not-for-profit organisations who subscribe to a telecommunications contract and pay recurring charges such as line rental have the right to exit their contract for the relevant services without paying early termination charges. This right to exit applies only to contracts entered into on or after 23 January 2014, and must be exercised within 30 days of receiving the relevant pricing notification.

The Sunday Times Best Places to Work 2024 | Winner
Named one of the UK’s best places to work, based on employee feedback and wellbeing.

Channel Champions 2024 – HR, People & Culture Team | Winner
Awarded for outstanding leadership in people development and workplace culture.

CNA Awards 2024 – Best SME UC Customer Solution | Highly Commended
Recognised for delivering a high-quality unified communications solution for SME customers.

CNA Awards 2024 – Best SME Vertical Market Customer Solution | Finalist
Shortlisted for excellence in delivering tailored solutions to specific industry sectors.

Channel Champions 2024 – Technical & Engineering Team | Finalist
Recognised for technical expertise and service delivery.

Channel Champions 2024 – Executive Leadership | Finalist
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Recognised as one of the UK’s leading small resellers.

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We are introducing Router Assurance, a service designed to provide enhanced protection and support for your router. With Router Assurance you benefit from a priority replacement service, expert technical assistance, and peace of mind knowing your device is covered against unforeseen issues.

From 5 January 2025, Router Assurance will be available at £7.50 per month, added to your monthly bill. The service is designed to give you worry-free connectivity and prevent disruption to your internet experience.

If you have any questions, please call our Customer Services team on 03333 212 707.

We are writing to inform you of a necessary forthcoming price increase to your Chrome services. Please be assured we have made every effort to delay this increase for as long as possible.

Effective from 1 April 2024, Chrome Telecom Limited will adjust your monthly recurring charges in line with the Consumer Price Index (CPI) plus 3.9%. Chrome uses the CPI figure published by the Office for National Statistics, which was 5%, plus 3.9%, resulting in a total increase of 8.9%.

Your new pricing will be reflected in your April 2024 invoice and can be viewed in your Chrome online account platform after that date, where you can also view previous invoices.

Please refer to our terms and conditions, in particular point 10.13, for any clarification regarding this increase.

If you have any questions, please call our Customer Services team on 03333 212 707.

Comms Business Awards 2023 – Small Reseller of the Year | Winner
Awarded for outstanding performance, growth and customer success.

Channel Champions 2023 | Finalist
Recognised across the channel for strong overall performance.

Following a recent notification of a price increase from our suppliers, we have made the difficult decision to increase our prices across the range of services we provide.

As per our terms and conditions, we hereby give one month’s notice that from 1 January 2024 our service charge prices will increase.

With the PSTN/ISDN switch off and these products becoming end of life, our suppliers have implemented an increase of 15% on ADSL and FTTC products and 20% on analogue and ISDN lines. We are proactively contacting all clients affected by this increase and looking at alternative solutions.

There has also been an increase across our remaining products of 3.9%.

All price increases are applied on a like for like basis, meaning that if our price increases by 5p, your price will also increase by the same value.

Please contact us within the next 30 days if you have any queries. To discuss your account, call one of our specialist advisors on 03333 212 707 or email cs@chrometelecom.co.uk.

Over the last six months it has been recognised that, whilst the pandemic may be over, businesses are facing different challenges, alongside global political and economic turbulence.

After analysing the economy over previous months and the costs being passed on to us by suppliers, and following the recent rise in inflation, we are writing to inform you of a necessary forthcoming price increase to your Chrome services. Please be assured we have made every effort to delay this increase for as long as possible.

Effective from 1 May 2023, Chrome Telecom Limited will adjust your monthly recurring charges in line with the Consumer Price Index (CPI) plus 3.9%. Chrome uses the CPI figure published by the Office for National Statistics in February, which was 9.2%, plus 3.9%, resulting in a total increase of 13.1%.

Chrome will also pass on increased costs from suppliers on a select few services, on a like for like basis. For example, if our cost increases by 20p, yours will increase by the same value.

Your new pricing will be reflected in your May 2023 invoice and can be viewed in your Chrome online account platform after that date.

Please refer to our terms and conditions, in particular point 10.13, for any clarification regarding this increase.

If you have any questions, please call our Customer Services team on 03333 212 707.

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Due to rising costs from our supplier, we will be increasing the monthly service charge on all mobile SIMs and data packages by 5%, as per clause 3.2 within our mobile terms and conditions.

We hereby give 30 days’ notice, with the new price taking effect from 1 August 2022.

If you are unsure how these changes might affect you, or to discuss your account, please call one of our specialist advisors on 03333 212 707 or email cs@chrometelecom.co.uk.

At Chrome we pride ourselves on providing cost-effective services and excellent customer service. We have maintained our prices since August 2019 despite increases for fixed line, VoIP services and broadband.

It has therefore been a difficult decision to increase our prices across the range of services we provide. As per our terms and conditions, we hereby give one month’s notice that from 1 July 2022 our service charge prices will increase.

Service charges will change as follows:

• SIP channels will increase to £11.55 per channel
• User licence will increase to £7.50 per licence
• Line rental will increase by £1.50 per line
• ISDN rental will increase by £2.10 per channel
• ISDN30 rental will increase by £1.10 per channel
• Direct dial numbers will increase by £0.60 per number
• Fraud protection will increase to £2.00 per line
• Care Level 4 will increase to £6.85 per line
• ADSL broadband will increase by £1.99
• FTTC broadband will increase by £1.99
• FTTP broadband will increase by £2.99
• Non-geographic numbers will increase to £4.99

If you are unsure how these changes might affect you, or to discuss your account, please call one of our specialist advisors on 03333 212 707 or email cs@chrometelecom.co.uk.

CNA Awards 2021 – Best SME UC Customer Solution | Finalist
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CNA Awards 2020 – The Keeping Britain Working Award | Finalist
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Shortlisted for excellence in SME communications solutions.

CNA Awards 2020 – Diversity Award | Finalist
Recognised for commitment to diversity and inclusion.

At Chrome Telecom Ltd we pride ourselves on providing cost-effective and future-ready services, including hosted voice and SIP trunking. The UK telecoms industry is going through a major transformation, with many fixed-line voice services migrating to hosted voice and SIP-based services following Openreach’s announcement regarding the PSTN switch off.

As a result, the price of calls across voice services (excluding calls from mobiles) is regularly increasing as the cost of running legacy network services rises. We review any pricing increases carefully before absorbing or passing them on, but over the last 12 months we have seen a number of pricing changes from both our fixed line and VoIP providers.

From 1 September 2019, out-of-bundle calls to all destinations across our fixed line and VoIP services, including hosted voice and SIP trunking, increased at a flat rate of 5%. This does not affect calls from mobiles. If you have an inclusive call bundle, your in-bundle rate is not affected.

If you are unsure how these changes might affect you, or to discuss your account, please call one of our specialist advisors on 03333 212 707 or email cs@chrometelecom.co.uk.

Pragma Awards 2019 – New Reseller of the Year | Winner
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The Coronavirus crisis is evolving quickly and affecting every business. We are working closely with our key suppliers and industry bodies to find ways in which we can support you, our customers. We wanted to make sure you have access to information on the Chancellor’s business support packages.

We are supplying this information as, at present, we are unable to offer any form of payment or deferral break for the services you currently have with Chrome, whether that is telephony, data connectivity, CCTV, maintenance or any related service.

The UK Government has introduced a wide range of packages to help businesses such as yours, and ours, meet obligations particularly with regard to essential business continuity services such as the telecoms and security sector.

Should suppliers such as BT Openreach, TalkTalk Business, Virgin and BT Wholesale agree any business support for the business community, we will pass this on to our customers without delay. In the meantime we would urge you to keep paying your invoices to avoid suspension and disconnection of services.

For more information on the help available, download our COVID-19 business support briefing (PDF).

During this challenging period we are doing our best to keep our people safe and provide the best possible service. We are sure that by working together we can get through this and build stronger businesses in future.

The Chrome Telecom Team