// microsoft teams phone system

A Microsoft Teams phone system that handles real calls

Your team already works in Microsoft Teams for chat and meetings. Calling is usually where it stops.

ChromeX connects straight into Teams, so your people can dial out and answer customer calls without leaving the app they use all day.

A member of staff taking a business call on a laptop, with a desk phone on the same desk

Why Teams calling stops short

Microsoft built Teams for chat and video. Calling was added later, and it shows.

Out of the box, Teams lets your people call each other. Reaching a customer’s landline or mobile needs a separate Microsoft licence, on top of the Microsoft 365 subscription you already pay for. Microsoft’s own UK pricing lists Teams Phone Standard at £7.70 per user per month on an annual plan.

Plenty of businesses never turn it on. So the phone system and the app your team lives in stay two separate things, and calls keep getting missed in the gap between them.

See how it works

Calling costs extra

Teams on its own only calls other Teams users. Reaching a landline or a mobile means another Microsoft licence on top of the subscription you already hold.

Minutes can run out

Microsoft’s calling plans work on a bundle of minutes. Use them up and your team can’t make or receive calls until more credit is added.

Call handling stays basic

Recording kept for a set period, call flows that change by time of day, queues that hunt through a team in order. Most of that means buying something else.

Support sits with Microsoft

When call quality drops, you’re raising a ticket rather than speaking to someone who already knows how your business is set up.

// how it works

Adding proper calling to Microsoft Teams

You keep Teams. We change what happens when someone makes a call.

1

We look at how your team takes calls today

Who answers what, what happens out of hours, and where calls get stuck. This takes a conversation, not a form.

2

We connect ChromeX to your Microsoft tenant

Your calls route through Chrome rather than a Microsoft calling plan. Nothing else about the way your team uses Teams changes.

3

Your numbers come with you

We’ll port your existing numbers across. You pick the switchover date, so nobody loses a call on the day.

4

We show your team how it works

A short session on the call handling your business uses. Our UK support team picks it up from there.

// side by side

ChromeX for Teams compared with Microsoft Teams Phone

Feature ChromeX for Teams Microsoft Teams Phone
Calling and licensing
Works inside Microsoft TeamsYour team stays in the app they already use Yes Yes
Calling landlines and mobilesReaching numbers outside your organisation Included in your ChromeX plan Teams Phone Standard licence, from £7.70 per user per month
When your call minutes run outWhat happens at the end of a bundle Inclusive bundles, calling carries on Calling stops until more credit is added
Call handling
Call flows, IVR menus and hunt groupsGetting a caller to the right person Included Basic auto attendant and call queues
Call recordingChecking what was agreed on a call 90 days included as standard Needs a separate compliance recording product
CRM connectionsSeeing who is calling before you answer Included Varies by product
Numbers and devices
International callingWhere your team can call and be called 65 or more destinations Calling plans sold in 16 countries
Non-geographic numbersThe 0800 and 0345 ranges Supported Not carried on Microsoft calling plans
Desk phones and handsetsReceptions, warehouses and shared areas Supported alongside the Teams app Teams-certified devices only
Support and billing
SupportWho you speak to when call quality drops UK team, named contacts, service levels agreed in your contract Microsoft’s standard online support channels
BillingHow it arrives each month Calls, lines and support on one bill from Chrome Split across Microsoft licensing and your call provider

Microsoft pricing and plan details are taken from Microsoft’s published UK pricing and were correct when this page was written.

Get an independent comparison

What your team gets with ChromeX

These are part of the service rather than a list of extras to price up later.

Call handling that matches how you work

Menus, queues and out-of-hours routing, set up around your opening times and your departments.

90 days of call recording

Call recordings kept as standard. You can check what was agreed on a call without buying another product to do it.

Calls to 65 or more destinations

Useful if you have staff, suppliers or customers outside the UK. Your inclusive bundle keeps working rather than cutting out.

One UK team to call

Phones, Microsoft 365, broadband and support from the same people. Nobody gets passed between suppliers when call quality needs sorting.

Two Chrome Telecom support colleagues at their desks wearing headsets, reviewing call reporting on screen

Support that comes with the service

When call quality drops, you want someone who knows your setup and can do something about it. Our support team is based in the UK and works to service levels written into your contract.

They can see your phone system and your connectivity in one place, so there’s no argument about whose problem it is.

One team for your phones and your Microsoft 365

ChromeX sits alongside the rest of your setup. Chrome also looks after your Microsoft 365 accounts, your broadband and your IT support, so the same people can see the whole picture when something needs fixing.

Book a Teams Phone review

Yes, with something added. Teams on its own only calls other Teams users. To reach landlines and mobiles you’ll need either a Microsoft calling plan or a provider like Chrome connected to your Teams tenant.

Microsoft’s published UK pricing puts Teams Phone Standard at £7.70 per user per month on an annual plan, before you add any calling minutes. ChromeX is quoted per user with your calls included. We’ll price it against your current setup so you can compare properly.

Not until Teams is connected to the public phone network. That connection is what ChromeX provides, along with the call handling around it.

No. Your team keeps Teams for chat, meetings and files. The only thing that changes is what sits behind the call button.

They come with you. We’ll port them across and agree a switchover date, so your team keeps taking calls throughout.

Yes. People can take business calls in the Teams app on a laptop or a phone. You can also keep desk phones where one still makes sense, such as a reception or a warehouse.

Most moves take a few weeks, and the porting date usually sets the pace. We’ll give you a realistic timeline once we’ve looked at your numbers and your current contract.

Tell us the end date and we’ll plan around it. We’d rather wait and do the move properly than push you into paying twice.

// microsoft teams calling

Ready to make proper calls from Microsoft Teams?

Tell us how many people need calling, which numbers you want to keep and when your current contract ends. We’ll come back with a straight answer on what it would cost and how long it would take.