Where your callers’ waiting time really goes, how to measure the whole wait and seven changes that bring it down, most of them without hiring. With Ofcom’s latest UK benchmarks to compare your own figures against.
A practical guide to choosing a care home phone system: which handsets work, how to route calls when reception is busy, call recording, what happens in a power cut and what else is on your analogue lines before January 2027.
Your phone system has logins of its own: the admin portal, each person’s app, voicemail PINs and every desk phone. Six checks worth making, and what to do if your call charges suddenly jump.
Teams handles chat and meetings well, but calling customers needs something added. What Microsoft charges for that, where it falls short, and how ChromeX adds proper calling without your team leaving Teams.
The analogue phone network shuts down on 31 January 2027, and it’s not just desk phones that stop. Here’s what else runs on a phone line, and the four steps to move before the rush.
Increasingly, healthcare providers are making the switch to a cloud-based phone system. We set out the challenges facing healthcare providers and the reasons why they’re making the switch.
Switching to a cloud-based phone system has never been easier. Read on for a step-by-step on switching to the cloud, as well as the main benefits of cloud vs. on-premise phone systems.
We’ve just finished relocating our office. This is exciting – but of course, it had its challenges. The goal was to ensure a seamless move, without interruptions in service.
VoIP phone systems are becoming increasingly popular for businesses. From estate agents to care homes, many organisations are seeing the benefits of having a VoIP phone system.
Business mobile phones are becoming increasingly popular, especially as more and more businesses embrace remote and flexible working.
At Chrome, we create solutions to solve our customer’s problems. From supporting remote work to ensuring that you’re not missing customer calls, we’re here to help.
Valentine’s day 2022 is approaching, and although you may be focused on finding the perfect gift for your partner, it’s also a great time to consider your business relationships.
